JOB OPPORTUNITY
Avionics Repair Administrator III
Grand Rapids, MI
POSITION SUMMARY
Performs the duties of Avionics Repair Administrator as required by business needs in compliance with
applicable ISO standard operating procedures, work instructions and customer purchase order requirements.
Ensuring complete Customer Satisfaction and successful, timely execution of all contractual/purchase order
requirements is the primary responsibility (both Commercial and Military). The position uses independent
judgment, applies strong and positive interpersonal skills.
KEY RESPONSIBILITIES

















Acts as primary Customer point of contact. Handles inquiries, proposals, customer negotiation,
problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG)
support.
Quotes price and availability of Avionics Systems repairs, overhauls, rentals and exchanges. Reviews
all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with
negotiated terms and conditions, and advise status of open orders to the customer. Responsible for
ensuring that all mutually agreed purchase order requirements, including delivery schedules, are
accomplished.
Ensures export control requirements are being met as they relate to the position.
Takes the lead to improve the way we do business with all Customers. Identifies,
recommends, and implements innovative process improvements. Ensures SOPs are updated upon
completion of process improvement projects. Participates in business to business capabilities through
Web-site enhancements, E-commerce, and MRP upgrade.
Manages customer relationships beyond current business activities by developing
partnerships with Customers. Responsible for all interfaces between L-3 Avionics Systems and the
Customer regarding contract/PO matters. Represents the Customer when dealing with internal
functions.
Demonstrates empowerment, ownership, and accountability throughout all aspects of the
Customer Support Administrator position.
Maintains current customer files and archive files and correspondence greater than one
year old. Maintains 5-S work area.
Work with or coordinate cross-functional teams in customer issue resolution.
Performs job duties in accordance with approved procedures established in support of
Sarbanes-Oxley regulations.
Responsible for performing job duties in a manner consistent with established L-3 Ethics
Standards.
Responsible for working a manner consistent with established safety rules and regulations
and the use and maintenance of required personal protective equipment; including, but not
limited to safety glasses, etc.
05/23/11
QUALIFICATIONS











Bachelor’s degree in business, aviation, or related field, or an equivalent combination of education and
experience.
Two (2) years of related experience, such as contracts, product service, or inside sales in a
manufacturing organization;
Demonstrated leadership skills.
Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and
pricing for commercial and military aviation markets.
Strong PC skills including, but not limited to, MS Word, Excel and MRP.
Strong ability to handle multiple priorities including managing face to face
communications while also using phone, fax and email communication.
Strong verbal and written communication skills.
Strong problem solving skills using appropriate judgment.
Knowledge of and desire to learn and implement process improvement initiatives.
Must be able to work in a team environment.
Must accept ownership and accountability for team efforts.
WORK ENVIRONMENT
Quiet office setting; periods of stress due to volume and complexity of work.
Our innovative “Alternating Fridays Off” work schedule and other progressive benefits earned us the
recognition as one of “West Michigan’s Best & Brightest Employers” six years in a row! ALL Candidates
MUST apply through the website: www.L-3com.com (Note: Our products require these positions to be filled
by US citizens or permanent residents).
EOE/AA/M/F/D/V
The above statements are intended only to describe the general nature and level of work
performed by persons assigned to this classification and should not be construed as an exhaustive
list of all duties performed by persons so classified.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
05/23/11