MOB Dynamics
Concepts: Chapter 1 – What is Organizational Behaviour?
Organizational behaviour – A field of study that investigates the impact of
individuals, groups, and structures on behaviour within organizations; the aim is
to apply such knowledge toward organizational effectiveness (p. 4).
Organization – A consciously coordinated social unit, composed of a group of
people, that functions on a relatively continuous basis to achieve a common goal
or set of goals (p. 5)
Empowerment – Giving employees responsibility for what they do (p. 7).
Ethics – The study of moral values or principles that guide our behaviour, and
inform us whether actions are right or wrong (p. 8)
Productivity – A performance measure including effectiveness and efficiency (p.
11)
Effectiveness – Achievement of goals (p. 11)
Efficiency – The ratio of effective work output to the input required to produce
the work (p. 11)
Turnover – Voluntary or involuntary permanent withdrawal from the organization
(p. 12)
Organizational citizenship behaviour (OCB) – Discretionary behaviour that is not
part of an employee’s formal job requirements, but that nevertheless promotes
the effective functioning of the organization (p. 13)
Organizational commitment – An employee’s emotional attachment to the
organization, resulting in identification and involvement with the organization (p.
19).