Manager, Computing User Services
Job Description
TITLE: Manager, Computing User Services
JOB CODE: 9350
EFFECTIVE DATE:
FLSA STATUS: E
EEO6 CODE: 3 = Professional/Non-faculty
PURPOSE: To coordinate the activities of personnel who provide user-services assistance in a
major computing facility. Responsible for supervising, planning, scheduling and coordinating all
user services programs and services.
DUTIES AND RESPONSIBILITIES: Hires, trains, and supervises User Services staff. Assigns
staff projects and tasks and formulates group policies and procedures. Consults with users on the
use of computer resources. Investigates, evaluates, tests, and recommends software and hardware
to other group managers and the department director. Develops and conducts courses on various
topics for computer users. Writes and updates user documentation and articles for newsletter.
Provides interface between other department groups and the user community. Represents the
interests of the users in the activities of the department. Responsible for disaster recovery duties
as outlined in department's disaster recovery manual. Perform related duties as required.
REPORTING RELATIONSHIPS:
REPORTS TO: Self-supervising because of technical and/or specialized knowledge
and/or experience. Final results are appraised with respect to attainment of program
objectives.
SUPERVISION: N/A
SUPERVISION-OTHER: Full supervision involving reviewing the work of others and
with authority to hire, discharge, and/or discipline subordinates or to make
recommendations.
REQUIRED EDUCATION: $education
REQUIRED EDUCATION-OTHER: Bachelor's degree in computer science or a related field.
REQUIRED EXPERIENCE / COMPETENCIES-OTHER:
REQUIRED EXPERIENCES/COMPETENCIES: Four years of practical work
experience in computer operations programming services, including at least one year in a
supervisory capacity.
OTHER REQUIREMENTS: Knowledge of and/or experience with a wide variety of computer
hardware including mainframe and microcomputer systems. Accuracy is required in application
of programming techniques. Specific job requirements or physical location of some positions
allocated to this classification, may render the position security sensitive, and thereby subject to
the provisions of Section 51.215 Texas Education Code.