Library Assistant II
Purpose
Purpose:
Provide extraordinary customer service in person and virtually in support of users' needs for
research assistance, use of technology, and loan of materials, spaces, and technologies.
Participates in the Library's outreach, orientation, and recruitment activities for current and
prospective students, faculty and staff.
Essential Functions
Function 1:
Provides extraordinary customer service and functions of circulation, reference, technology
support, and outreach as a member of User Engagement and Services' various service points.
35 % Time
Function 2:
Serves as shift supervisor and monitors the library facility and reports equipment, security, and
repair needs through efficient communication.
15 % Time
Function 3:
Participates in at least two service excellence teams within the department and contributes to
planning and the establishment of policy and procedures within the team.
15 % Time
Function 4:
Acts as an advocate for users' needs and concerns and suggests improvements in services that
benefit patrons and_or staff.
15 % Time
Function 5:
Engage in promotion of library services and materials through exhibits and outreach and
recruiting events.
10 % Time
Function 6:
Provides direction in selected leadership area.
10 % Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Serves as liaison to academic success partners. Serves on library, university, and committees and
organizations. Participates in professional growth activities. Other functions as assigned. May be
required to work some night, weekend, or holiday hours.
Qualifications
Required Qualifications:
High school graduation or equivalent. 3 years related experience, 1 year of which must be
working in a library in a library-related position. 60 credit hours of college substitute for 1 year
experience. Bachelor's degree substitutes for 2 years experience. Related experience includes
performing functions that involve data interpretation, information provision, customer service,
data input, problem resolution and a variety of complex clerical procedures. These duties may
have been performed in a library, office or other appropriate setting. For public service positions
_i.e. those positions involving direct user interactions_, customer service experience should be
given additional weight. Applicants must include in their online resume the following
information_ 1_ Employment history_ name of company, period employed _from month_year to
month_year_, job title, summary of job duties and 2_ Education_ If some college or college
degree, list school name, degree type, major, graduated or not, and hours completed if not
graduated.
Preferred Qualifications:
Demonstrated commitment to the Library's values. Spirit of service and commitment to
excellence. Demonstrated good judgment, problem resolution skills, and can-do attitude. Ability
to work collegially, productively, and collaboratively within a diverse academic community of
peers and students. Strong oral and written communication and interpersonal skills. Attention to
detail ability to adapt in a fast-paced service environment. High degree of computer literacy and
knowledge of relevant computer technologies. Bachelor's degree. Two years of general work
experience in a library environment. Experience providing customer service in an academic
library. Knowledge of reference and bibliographic print resources as well as a variety of online
bibliographic and full-text databases. Experience with needs assessment and program
development and the ability to provide leadership in project management. Experience with
outreach and marketing services to the community. Competence with Microsoft Outlook_
MSOffice_ Windows_File Management_ and standard office equipment.