Library Assistant II
Purpose
Purpose:
Provide extraordinary customer service in person and virtually in support of users' needs for
research assistance, use of technology, and loan of materials, spaces, and technologies.
Participates in the Library's outreach, orientation, and recruitment activities for current and
prospective students, faculty and staff.
Essential Functions
Function 1:
Provides extraordinary customer service and functions of circulation, reference, technology
support, and outreach as a member of User Engagement and Services' various service points.
35 % Time
Function 2:
Serves as shift supervisor and monitors the library facility and reports equipment, security, and
repair needs through efficient communication.
15 % Time
Function 3:
Participates in at least two service excellence teams within the department and contributes to
planning and the establishment of policy and procedures within the team.
15 % Time
Function 4:
Acts as an advocate for users' needs and concerns and suggests improvements in services that
benefit patrons and or staff.
15 % Time
Function 5:
Engage in promotion of library services and materials through exhibits and outreach and
recruiting events.
10 % Time
Function 6:
Provides direction in selected leadership area.
10 % Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Serves as liaison to academic success partners. Serves on library, university, and committees and
organizations. Participates in professional growth activities. Other functions as assigned. Some
Associates will have permanent overnight shifts. This position will include additional nontraditional work hours.
Qualifications
Required Qualifications:
Three years related experience. 1 year of which must be at least at the Library Assistant I level,
60 credit hours of college substitutes for 1 year of experience. A bachelor's degree substitutes for
2 years of required experience. Related experience includes performing functions which involve
data interpretation, data input, information provision, customer service, problem resolution, and a
variety of complex clerical procedures. These duties may have been performed in a library
setting, office setting, or some other appropriate setting. For public service positions, i.e. those
positions involving direct user interactions, customer service experience should be given
additional weight. Demonstrated commitment to the Library's values LINK. Spirit of service and
commitment to excellence. Demonstrated ability with event and project management.
Demonstrated good judgment, problem resolution skills, and can-do attitude. Supervisory
experience. Ability to work collegially, productively, and collaboratively within a diverse
academic community of peers and students. Strong oral and written communication and
interpersonal skills. Attention to detail. High degree of computer literacy.
Preferred Qualifications:
Bachelor's degree. Two years of general work experience in a library environment. Experience
providing customer service in an academic library. Experience with outreach and marketing
services to the community. Knowledge of reference and bibliographic print resources as well as a
variety of online bibliographic and full-text databases. Experience with needs assessment and
program development and the ability to provide leadership in project management.