A1(A:顧客 B:客服人員)
B: Hello,Pines Hotel .How can I help you?
A: A: Hello,I’d like to make a reservation, please. I’d like a double room for 3 nights
from the 22nd to the 25th of August.
B: Wait a moment ,please. Let me check.
A: By the way ,I’d like a room with a e view.
B: What kind of view do you want?
A: Sea view.
B: I’m so sorry. We don’t have any double rooms with sea view.
A: That’s too bad.
A1 替代方案
B: We have partner hotel, named
Golden. They may have a room available.
A: Could you give me their number, please?
B: Of course. It’s 0123-456-789.
A: Ok,thank you.
B: Wish you have a great time.
A2(A:客服人員 B:顧客)’
A: Good evening. The Pines Hotel.
B :I’d like to book a table for dinner on February, Tuesday the 14th.
A: Just a moment, please. For how many people?
B: A table for seven, upstairs.
A: How about your arrival time?
B: About 8:00pm.
A: Sorry ,but we’re very busy that day with wedding party.
B :Oh,that’s too bad.
A2 替代方案
A: You can have dinner for two hours early.
B: Oh,no! My company is far from your restaurant. I do not consider your proposal.
Thanks anyway.
A: I hope We will have the opportunity to serve you next time.
B: Thank you. Bye.
A: Bye Bye.