ITIL and the Superbowl
Best Practices are sometimes the root
cause of failure
Superbowl XLIX
L. Ryan, 2/1/15
Best practices are sometimes the root
cause of a failure!
IT business assessment
Security management
IT strategy and architecture
Continuity management
Customer management
Availability management
Service planning
Capacity
Financial
Service-level managementmanagement
 management management
Problem management Change
Configuration
Incident and service
management
request management
Service build and test
Operations management
Release to production
What is the best practice for:
PASS!
Cover zero (expecting a run)
Goal line
Wide Receivers
Along with:
26 sec remaining in the game
Seahawks defense allowed Patriots to score two touchdowns taking the lead
Only one time out (two had been squandered)
Only time remaining for one pass and two runs
What is the best practice for:
Cover zero (expecting a run)
Dang!
Goal line
Fail
Pass
Big day for rookie
Malcolm Butler