DAP
VALENCIA COMMUNITY COLLEGE
Annual Department Action Plan (DAP)
This form provides a documentation template for annual Department Action Plans (DAPs) designed to assess unit outcomes that are designed to impact the
learning environment and improve the educational programs and processes of VCC. Initial information and projections describe the PLANNING PHASE of the
process. At the conclusion of the project/activity time frame initial information and projections will be updated by completing an EVALUATION PHASE
including modifications, outputs and outcomes. Both planning and evaluation information will be organized according to parallel criteria including: (1) a formal
goal statement, (2) outcome measures, (3) collaboration with stakeholders, (4) evaluation methods and (5) use of results for improvement of unit performance in
meeting established outcomes. The overall process will effectively review and document specific measures of educational effectiveness.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------UNIT: Student Affairs
STEWARD: Jill Szentmiklosi – Director, OSD
TITLE OF PLAN: Personalizing the OSD Experience
SUPPORTED BY COLLEGE FUNDS (If applicable, please provide approved amount):
DATE: June 2007
CRITERIA
PLANNING PHASE
Initial Information and Projections
OSD will make phone calls to students the day prior to
their appointments.
1. Phone calls will remind students about their
upcoming appointments.
2. The message relayed will be that OSD looks
forward to meeting with them and is concerned with
their academic progress.
EVALUATION PHASE
Modifications, Outputs, Outcomes
OSD made phone calls to students the day before their
scheduled appointments.
2. Outcome Measures-how plan will be
reviewed and measured outcomes
1) Support the Developmental Advising Model,
sA->Sa,
2) Decrease the No Show appointments.
3) Increase the contact and depth of the
student/advisor relationship.
4) Promote and develop self-determination skills.
1) The phone calls allowed students to understand the
importance of their presence and participation in the
advising relationship.
2) No Shows did decrease. Used East campus to track
- No Shows on East campus decreased approximately
40%
3) Did not measure
4) The reminder phone calls allowed students to
reschedule at that time if they were unable to show or
to let us know that they did not need to meet anymore.
3. Collaboration with
Stakeholders-individuals and groups
involved in the planning and
implementation
Support and training for the front office staff who will
be responsible for making phone calls.
The front office staff were appropriately instructed on
when and how to make the calls and they carry out
these duties every day independently.
1. Goal-principal purpose and objectives
of plan
4. Evaluation-process employed to
evaluate effectiveness
1. OSD will track the numbers of No Shows and
compare to benchmark set prior to reminder phone
calls.
5. Use of Results-how plan will/has
impacted learning environment of VCC
and improvement of the educational
programs and/or processes
Making more personal contacts with students will
provide the message that ‘someone’ at Valencia cares
about their performance and is vested in their
progress; therefore, will increase retention.
Page 2 of 2, 5/10/06
East campus No Shows for 07-08 were 109, down from
182 in 06-07, a decrease of 73. This also does not
factor in the additional increase in traffic over the last
year as ‘show’ appointments were not tracked.