MIRACOSTA COLLEGE
CLASS TITLE:
SMALL BUSINESS DEVELOPMENT CENTER
OPERATIONS SUPERVISOR
BASIC FUNCTION:
Maintain responsibility for administration and operations of the office of the Small Business
Development Center (SBDC); manage the CSBDC-required management information system
[Client Activity Tracking System--WINCATS]; assist in preparing and monitoring budgets; prepare
reports; coordinate payment requests; and coordinate logistics for training and workshops.
REPRESETATIVE DUTIES:
1. Maintain responsibility for administration and day-to-day operations of the office of the North
County Small Business Development Center (SBDC).
2. Manage the CSBDC-required management information system [Client Activity Tracking
System--WINCATS].
3. Perform secretarial and clerical duties for the Director and Senior Business Consultant of the
SBDC.
4. Relieve the Director and the Senior Business Consultant of a variety of technical and
administrative duties.
5. Compose correspondence; report information in person, by telephone, or by email where
judgment, knowledge and interpretation of the granting process and small businesses may be
necessary.
6. Arrange and schedule a variety of meetings, training sessions, and conferences.
7. Prepare and type a variety of correspondence, agendas, memoranda, reports, minutes,
contracts, grants and other materials; record and transcribe minutes from a variety of
meetings.
8. Review and proof documents, records and forms for accuracy, completeness and
conformance to applicable rules and regulations.
9. Take and transcribe dictation, including material of a confidential nature.
10. Establish and maintain complex interrelated filing systems.
11. Operate a variety of office machines and equipment including typewriter, computer terminal,
facsimile machine and copier.
12. Utilize various computer programs to enter data, prepare reports, correspondence and grant
budgets, and communicate via email.
13. Collect and compile statistical and financial data and other information for inclusion in the
SBDC grant and other reports; perform and verify various calculations.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
xx/xx/xx
OPERATIONS SUPERVISOR
2
14. Communicate between the Director, the Senior Business Consultant, other staff, and clients.
15. Receive visitors, schedule appointments, screen visitors and phone calls and refer to
appropriate person.
16. Respond to routine requests for information in person or by enclosing materials or sending
form letters.
17. Order and maintain office supplies and equipment; prepare and process Purchase
Requisitions according to approved procedures.
18. Communicate between District and outside sources to resolve problems, schedule meetings,
provide or receive information, schedule maintenance and repair of equipment.
19. Review reports and maintain records of expenditure; assist in preparing budget reports; make
reservations and travel arrangements; process a variety of travel and expense forms.
20. Coordinate the duplication and distribution of a variety of materials.
21. Receive and open mail; identify and refer matters to the lead principal investigator and others
in order of priority.
22. Establish and maintain positive staff and public relations.
23. Provide work direction to other staff as assigned.
24. Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Office procedures and equipment, including complex and varied filing systems.
Word processing, spreadsheet, and database applications at the advanced levels.
Letter and report writing.
Record-keeping techniques.
Correct English usage, grammar, spelling, punctuation and vocabulary.
District organization, operations, policies and objectives.
Oral and written communication skills.
Telephone techniques and etiquette.
ABILITY TO:
Perform a wide variety of complex clerical, typing, and secretarial duties.
Perform responsible and complex secretarial and clerical work with speed and accuracy.
Learn and apply laws, rules, and regulations involved in assigned activities.
Utilize the computer to perform advanced functions in word processing, spreadsheet, and
database applications.
Compile and compose correspondence and reports independently.
Take dictation and transcribe accurately.
Prepare budgets and budget reports.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
xx/xx/xx
OPERATIONS SUPERVISOR
3
Analyze situations accurately and adopt an effective course of action.
Make arithmetic calculations quickly and accurately.
Understand and follow oral and written directions.
Establish and maintain cooperative and effective working relationships with others.
Meet schedules and timelines.
Plan and organize work.
Maintain records and prepare reports.
Work confidentially with discretion.
Communicate effectively both orally and in writing.
EDUCATION AND EXPERIENCE:
Equivalent to: Graduation from high school, including or supplemented by courses in Secretarial
Skills and three years of recent experience in general business practices, with extensive
knowledge in budgets and current computer skills including word processing, spreadsheet, and
database applications.
LICENSES AND OTHER REQUIREMENTS:
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WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
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CONTACTS:
.
PHYSICAL EFFORT:
Primarily sedentary with intermittent standing, walking short distances, bending and stooping;
light lifting and carrying of objects weighing 25 lbs. or less.
EMOTIONAL EFFORT:
.
WORKING CONDITIONS:
Normal office environment; may be required to travel to off-campus locations to conduct work;
may be required to work during evening hours; subject to constant public contact and interruption.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
xx/xx/xx