The World of the Modern Systems Analyst Week 1 CMIS 570 Tonight Introductions Overview of class Roles and Skills of the SA Types of systems Handout Case First, some definitions Systems Development Systems Analysis: Specifying in detail how the many components of the information system should be physically implemented. Understanding and specifying in detail what the information system should do. Systems Design: Describing the analyzed system independent of any computer platform. This may include the design of screen shots, reports, and web sites. More definitions Systems Analyst: The organizational role most responsible for the analysis and design of information systems. Application Software: Computer software designed to support organizational functions or processes. The analysis and design of which we will be covering in this course. Bottom line … What is the job of the systems analyst? Roles in Systems Analysis & Design IS managers Programmers End Users Business Managers System Liaison Systems Analysts 5 Skills for Systems Analysts Analytical Skills / Problem Solver Technical Skills Interpersonal Skills Business Skills Managerial Skills Analytical Skills 9 Characteristics of a system 9 characteristics continued The University as a system More about Systems Benefits of System thinking Applying system thinking to Information Systems Technical Skills General Skills Tools Techniques Technical Skills How do you get? People Skills Working alone and with a team Communication skills Interviewing, listening, and questionnaires Written and oral presentations Managing expectations Business Skills Systems analysts have broader skills than computer scientists. What you need to know about your organization: Business Skills Problem Identification Problem Analyzing and Solving Managerial Skills Resource management Project management Risk management Change management Types of Systems Operational Control Management Planning/Control Strategic Planning Transaction Processing Systems (TPS) Computer-based versions of manual organization systems dedicated to handling the organization’s transactions. Oldest systems, bread & butter of organizations, started in accounting Operational level: payroll, compensation, plant scheduling, order tracking Outputs: detailed reports, lists, summaries Management Information Systems (MIS) Computer based systems designed to provide standard reports for managers about transaction data. Management level systems: annual budgeting, capital investment analysis, relocation analysis, inventory control, sales region analyses Outputs: Summary and exception reports Executive Information Systems (EIS) Computer based systems developed to support the information-intensive but limitedtime decision making of executives. Strategic level systems: profit planning, manpower planning, 5-year budget forecasting, 5-year sales forecasting Outputs: projections, responses to queries Decision Support Systems (DSS) Computer-based systems designed to help organization members make decisions. Management level-Strategic level: Systems similar to MIS and ESS Outputs: special reports, decision analyses, responses to queries GDSS: type of DSS to support groups Expert Systems Computer based systems designed to mimic the performance of human experts. All levels from operational to strategic potential. Others Geographic Information Systems Communication support systems Used to track geographic information Used to facilitate communication between employees, customers, suppliers Office support systems Used to facilitate sharing of business documents With a Master’s degree Your role in strategic planning Special projects with executives Business process reengineering For Next Week: Read chapter 2 (and chapter 1 if you haven’t already) Select project/application that you will work on for remainder of semester.