UNIVERSITY OF NOTTINGHAM
RECRUITMENT ROLE PROFILE FORM
Job Title:
Team Leader
School/Department:
Catering Services
Job Family Level and Salary Point:
O&F Level 1-D
Contract Status:
Permanent, part time
Hours of Work:
14.5 hours per week, mainly Saturday and
Sunday working a variety of days, afternoon
and evening shifts for 52 weeks of the year.
Flexibility will be required
Location:
University Park/Jubilee Campus
Reporting to:
Franchise Store Manager
Purpose of the Role:
To be responsible for the day-to-day service activity of a catering unit, and the
organisation of resources to ensure consistent, high quality customer service delivery.
Main Responsibilities
% of
time
1.
The organisation, operation and supervision of a catering unit, providing a
comprehensive food preparation and beverage service. Continually
reviewing procedures to identify opportunities for service and product
improvements
40%
2.
All aspects of staff supervision within a unit, identifying resources required
to ensure high quality and consistent service provision
25%
3.
To be responsible for all monies, ordering and maintaining stock levels,
care of equipment and the security and safety of the unit
10%
4.
Liaison with customers, suppliers, other catering and University
departments and personnel
10%
5.
To be fully conversant with and competent to use all systems and
equipment in area of work
5%
6.
To adhere to and supervise Food Safety and Health and Safety regulations,
University, Hospitality and external, standards, policies, procedures and
codes of practice
5%
7.
Undertaking and utilising training and development to enhance working
skills and knowledge of self and team, to improve service delivery
5%
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% of
time
Main Responsibilities
8.
Any other duties appropriate to the grade and role of the person appointed
Knowledge, Skills, Qualifications & Experience
Essential
Qualifications/
Education

Good level of literacy
and numeracy
Knowledge/Skills/
Training

Good working
knowledge of the
hospitality industry
Experience
Other
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
Leadership skills

Stock control
Desirable

Food hygiene qualification

Cash handling

Barista trained

Cellar work

Full, current driving licence
unless disability precludes
this

Knowledge of Microsoft
Office products (Word and
Excel) and University based
programmes

Supervisory experience
gained within a similar
environment

Planning,
administration and
organisation

Actively seeks to
develop self

Work under pressure and on
own initiative

Adaptable

Develops others

Attention to detail

Leadership skills

Seeks explanations and
solutions

May take the lead with control
of certain functions

Concentrates attention
and activity on
customer

Effective communicator
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