Benchmark Role Profile for Catering Assistant (O&FL1,SP1)
Version 2.0
Last amended: March 2015
THE UNIVERSITY OF NOTTINGHAM
RECRUITMENT ROLE PROFILE FORM
Job Title:
Catering Assistant
School/Department:
Salary:
Job Family and Level:
Operations & Facilities Level 1, Salary Point 1
Contract Status:
Hours of Work:
Location:
Reporting to:
The purpose of the role:
The purpose of the role is to assist in the provision of an efficient and effective food and
beverage service to a high standard.
Main responsibilities:
% of
time
per
year
1.
Assist and support the operation of a hospitality unit to enable a
comprehensive food, beverage and accommodation service to be
provided to a range of customers including staff and students.
Ensure the highest quality of customer care to all customers.
40%
2.
Responsible for the cleaning and care of all areas of work and the
equipment.
30%
3.
To be fully conversant with health and safety and food safety
regulations, University and relevant external, policies, procedures and
codes of practice. Also till and IT systems in operation within the
department.
20%
4.
Undertake training and development required for the post and in
order to train team and enhance working skills and knowledge to
meet and exceed customer expectations.
10%
Benchmark Role Profile for Catering Assistant (O&FL1,SP1)
Version 2.0
Last amended: March 2015
Knowledge, skills, qualifications and experience
Essential
Qualifications/
education
Good level of numeracy and
literacy
Knowledge/skills/
training
Adaptable
Desirable
Previous experience of cash
handling.
Good attention to detail.
Seeks explanations and solutions.
Good oral and written
communication skills.
Experience
Other
Experience of working in the
hospitality industry.
Actively seeks to develop self.
Concentrates attention and
activity on customer.
Excellent work record.
Smart and clean in appearance.
Ability to understand University
policies and procedures.
Decision making
Please provide examples of the nature of the role and the sorts of day-to-day decisions that
will be:
Taken independently
Day-to-day operational decisions
i) In collaboration with others
Suggestions to improve service delivery
ii) Referred to your Manager
Written complaints
Grievances
iii) Other
Answer questions in the absence of the Supervisor
Scope of the role
Reporting to the Team leader this role delivers the front line service to our customers
Additional information
Benchmark Role Profile for Catering Assistant (O&FL1,SP1)
Version 2.0
Last amended: March 2015
The University of Nottingham strongly endorses Athena SWAN principles,
with commitment from all levels of the organisation in furthering women’s
careers. It is our mission to ensure equal opportunity, best working
practices and fair policies for all.