TROY UNIVERSITY
MASTER SYLLABUS
SORRELL COLLEGE OF BUSINESS
MGT 6673
Operations Management
Prerequisites
All business foundation courses or equivalent.
Description
An analysis of the conditions under which production and management of goods and services
take place in business organizations with attention to the delineation of roles played by
management and labor in carrying out both production and service delivery, and application of
selected quantitative techniques to support those processes.
Student Learning Outcomes
On completion of the course, the student should be able to:
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Trace the historical development of operations management.
Explain the concept of value and the role it plays in each step of the total process diagram.
Apply project management techniques.
Apply forecasting and inventory models to business scenarios.
Describe the relationship of the organization of production and services to marketing,
finance, accounting, and engineering.
Describe the relationship of quality to manufacturing and service technology, product and
service design, inspection plans, and business strategy.
Explain the various methods of total quality management including statistical process
control, sampling, and the concept of six-sigma quality.
Describe the relationship of operations to manufacturing and service delivery and the firm’s
competitive strategy.
Define and measure productivity.
Explain how relationships in the supply chain and service profit chain affect quality,
responsiveness, and risk.
Differentiate between economy of scope and economy of scale.
Utilize basic location strategies, waiting-line models, and methods of decision-making such
as decision trees.
Apply operations management strategies to business objectives in an apt scenario, including
the concept of the organizational learning curve and capacity planning decisions.
Master Syllabi are developed by the senior faculty in each business discipline. This Master Syllabus must be used as the basis for developing the
instructor syllabus for this course, which must also comply with the content specifications outlined in the Troy University Faculty Handbook.
The objectives included on this Master Syllabus must be included among the objectives on the instructor’s syllabus, which may expand upon the
same as the instructor sees fit. The statement of purpose seeks to position the course properly within the curriculum and should be consulted by
faculty as a source of advisement guidance. Specific choice of text and other details are further subject to Program Coordinator guidance.
1 August 2009
Master Syllabus: MGT 6673
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Purpose
To combine management theory with the quantitative methods that support the optimization of
those processes that create value in both manufacturing and service contexts and operate under
constrained resources. MBA requirement for the General Management option. MSM general
elective.
Approved Texts
Jacobs, F. R., Chase, R. B., & Aquilano, N. J. (2009). Operations and supply management [with
Student DVD-ROM] (12th ed.). Boston, MA: McGraw-Hill. ISBN 9780077228934.
Stevenson, W. J. (2009). Operations management (10th ed.). Boston, MA: McGraw-Hill.
ISBN 9780073377841.
Recommended Cases
It is strongly recommended that instructors use case studies that are designed to achieve selected
SLOs. Instructors may consider those listed below or select from other published case studies.
Hallowell, R. (1997). Sears, Roebuck and Co. (A): Turnaround. Boston, MA: Harvard Business.
Case No. 9898007. [Statistical Process Control case study.]
Johnson, F. P. (2006). Supply chain management at Wal-Mart. Boston, MA: Harvard Business.
Case No. 9907D01. [Supply Chain Management case study.]
Recommended Supplements
Evans, J. R., & Lindsey, W. M. (2005). An introduction to Six Sigma and process improvement
(1st ed.). Stamford, CT: Cengage. ISBN 9780324300758.
Pande, P. S., Neuman, R. P., & Cavanaugh, R. R. (2000). The Six Sigma way: How GE,
Motorola, and other top companies are honing their performance (1st ed.). Boston, MA:
McGraw-Hill. ISBN 9780071358064.
Trusko, B. E., Pexton, C., Harrington, J., & Gupta, P. (2007). Improving healthcare quality and
cost with Six Sigma (1st ed.). Upper Saddle River, NJ: Pearson. ISBN 9780131741713.
Troy University Faculty Handbook (2008, pp. 64-66): Section 3.9.2.8 [extract]—24 essential elements of the syllabus:
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Course title.
Course number and section.
Term of course (Fall, Term 1).
Course instructor.
Course prerequisites.
Instructor’s office hours.
Meeting days/dates and times.
Meeting location.
Office location and e-mail.
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Office telephone.
Course description, objectives.
Texts.
Other required materials.
Grading methods, criterion
weights, make-up policy, and
midterm grade reports.
15. Procedure (lecture, discussion,
lab) and course requirements.
16. General supports (Computer
Works, Writing Center).
17. Daily assignments, holidays,
add/drop and open dates, dead
day, final exam.
18. Formal ADA statement (p. 65
of Faculty Handbook).
19. Formal policy statement on
cell phones, electronics (ibid.).
20. E-mail policy and other
course-appropriate statements.
21. Policy on attendance, absence.
22. Policy on incomplete work.
23. Misconduct, plagiarism, and
use of detection software.
24. Specialization/certification
requirements (e.g., licensure,
teacher competencies).