OCR Level 2
Cambridge Technicals
in Health and Social Care
Unit 1:
Communication in Health
and Social Care
Introduction
Because it’s personal.Why is great
You are dealing with real
communication
people in real situations.
in health and
You need to think about so
social care so
many more factors than
important?
you would in other
environments.
Factors such as: fear,
assumptions,
emotions, ability,
barriers
The communication cycle
The barriers to
communication can
occur at various
points in the
cycle
Intention
of sender
Feedback
Message
interpretation
The
message
Receiving
the
message
The behaviour of
The
For
example,
client
being
aeg
the
care
worker,
care
worker
ofenough
what
notfearful
having
the
using
jargon
time
tomessage
talk
things
means
through
Different forms of
communication
The
There
formare
of a
communication
number of
Using
...and different
different
used needs
ways
to to
be
technological
contexts within
appropriate
communicate
for thewith
audience
aids
which to
andpeople...
the situation.
communicate
Informally
Nonverbally
Formally
Verbally
One-toone
Groups
What will you learn?
After completing this unit you will:
Know different
forms of
communication
Be able to
communicate
effectively
Understand the
barriers to effective
communication
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