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the exchange of thoughts, ideas, feelings,
information, opinions, and knowledge between
two or more parties.
1. The communication
process happens between
or among two or more
parties. The sender and
the receiver.
2. Communication involves
exchange of ideas,
feelings, information,
thoughts, or knowledge.
3. Communication involves
mutual understanding
between sender and
receiver.
There are three major parts
in human face to face
communication which are
body language, voice
tonality, and words.
Communication
According to the research:
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55% of impact is determined
by body language—
postures, gestures, and eye
contact,
38% by the tone of voice,
and
7% by the content or the
words used in the
communication process.
Body
Language
Tone of
Voice
Words
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Verbal
Nonverbal
Oral Communication:
information spoken by mouth; the use of speech
Some of the examples of
Oral Communication are:
Face to face
communication,
Telephonic
Communication, Public
Address System (Speech),
Informal rumor mill
(Grape Vine), Audio &
Visual Media(Radio, TV),
Lectures, ConferenceInterchange of views,
Meetings, etc.
Some of the examples of Oral Communication are:
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Face to face communication
Telephonic Communication,
Public Address System (Speech)
Informal rumor mill (Grape Vine)
Audio & Visual Media(Radio, TV)
Lectures, conferences and meetings
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Rule #1
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Rule #2
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Properly address people
Make proper introductions
Rule #3
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Properly use telephone
etiquette
Generally, it is appropriate to address those to which
an informal relationship has been established by
their first name.
In formal relationships, or when the relationship status
is unknown, it is necessary to refer to the individual
using the appropriate gender-specific title.
When gender-specific titles are necessary, use:
Mister (Mr.) to address all men
 Misses (Mrs.) to address married women
 Miss (Ms.) to address women who are single or whose
marital status is unknown.
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Following are more specific rules for addressing others in
business settings:
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Superiors: Always address superiors with the appropriate
gender-specific title, unless he/she gives express
permission to do otherwise. (Mr., Mrs. Ms.)
Colleagues: It is generally accepted procedure to address
colleagues by first name. Exceptions arise when the
relationship is formal or unfamiliar.
Clients and Customers: Most relationships with clients or
customers are formal, dictating appropriate gender-specific
titles. Occasionally, though, an amiable relationship has
been established and would allow the use of first names.
When introducing others:
 The most important point
about introductions is to
always make them, even if you
can't remember names.
 Failing to do so causes
embarrassment and
discomfort.
 Say both party’s names and
titles (if necessary).
Kevin, this is Sarah Thompson,
CEO of Global Share.
 Mr. Moore this is Lisa Parker my
colleague at GRE Systems.
 John, I would like you to meet my
friend ,Kelly.
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When introducing yourself:
Say your name and your
title (if necessary)
 Extend your hand to shake
theirs and SMILE!
 Ask, “What is your name?”
If they do not
automatically respond.
 Say “Nice to meet you
_________”
 Start conversation
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Turn to the person next to you and introduce
yourself as if you have never met.
Remember
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Say your name
Extend your hand to shake theirs, make eye contact
and SMILE!
Ask, “What is your name?” If they do not
automatically respond.
Say “Nice to meet you _________”
Start conversation
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Now we are going to go out around the school and introduce
ourselves to a teacher we have NEVER met!
The teacher will rate your introduction on scale of 1-10. You and
your partner must meet different teachers.
You will have 10 minutes. Late = 0 pts.
Do not bother any teachers who have a class. You may go to the
main office, meet the nurse, guidance, secretaries, or teachers in
planning.
MAKE SURE YOU KNOCK! Say “Can I speak with you for a
moment? I’d like to introduce myself. I am ___________. (Shake
hand, Smile) What’s your name? Nice to meet you _____________”
Then start a small conversation. Ask them what they teach or how
long they have been a teacher at FHS, etc.
What is it?
the process of communication through
sending and receiving wordless messages.
1.
2.
3.
4.
5.
6.
7.
8.
Facial Expressions
Gestures
Paralinguistics
Body language and posture
Proxemics
Eye Gaze
Haptics
Appearance
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Visible bodily actions are
used to communicate
particular messages, either
in place of speech all
together and in parallel
with spoken words.
Gestures include
movement of the hands,
face, or other parts of the
body.
Examples: Waving,
pointing, using fingers
indicate number amounts.
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Vocal communication that is separate from actual
language.
Includes tone of voice, loudness, inflection, and
pitch.
Example: When said in
a strong tone of voice,
listeners might interpret
approval and
enthusiasm. The same
words said in a hesitant
tone of voice might
convey disapproval and
a lack of interest.
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Body language may provide cues as to the attitude or
state of mind of a person.
Hands on knees: indicates readiness.
Hands on hips: indicates impatience.
Lock your hands behind your back: indicates self-control.
Locked hands behind head: states confidence.
Sitting with a leg over the arm of the chair: suggests
indifference.
Legs and feet pointed in a particular direction: the direction
where more interest is felt
Crossed arms: indicates that a person is putting up an
unconscious barrier between themselves and others
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the study of set measurable distances between people as
they interact
The amount of distance we need and the amount of space
we perceive as belonging to us is influenced by a number of
factors including social norms, situational factors,
personality characteristics, and level of familiarity.
For example, the amount of personal space needed when having a casual
conversation with another person usually varies between 18 inches to
four feet. On the other hand, the personal distance needed when
speaking to a crowd of people is around 10 to 12 feet.
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Includes looking, staring,
and blinking.
Looking at another
person can indicate a
range of emotions,
including hostility,
interest, and attraction.
Example: Making eye
contact during a
conversation.
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Communicating through
touch
Different types of haptic
communication are
appropriate for different
situations.
Touch can be used to
communicate positive
emotions such as support,
appreciation, and affection.
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Our choice of color, clothing, hairstyles, and
other factors affecting appearance are also
considered a means of nonverbal
communication.
Colors can invoke different moods
Appearance can also alter physiological
reactions, judgment, and interpretations.
When communicating, nonverbal messages can
interact with verbal messages in six ways:
1. Repeating
2. Conflicting
3. Complementing
4. Substituting
5. Regulating
6. Accenting
The use of nonverbal behavior to say what you
are saying in words
Examples:
Pointing to the object of discussion with your
finger
Nodding your head and saying “yes” at the
same time.
When people are saying one thing yet their
nonverbal behavior is telling us something
completely different.
Example: A friend says, “I am so sorry” while
smiling
The use of nonverbal behaviors to strengthen
what is being said with words.
Example:
A friend says “I am so sorry” and at the same
time makes a sincerely sad face
The use of nonverbal behaviors to say things
rather than words
We often answer questions others ask by
responding nonverbally rather than verbally
Example: Nodding your head to answer a
question rather than saying “yes”
Nonverbal behaviors that control the flow of the
conversation, and tell us when it is our turn to
talk, or when the other person is finished
talking.
Example: while telling a story to a friend, one
may pause to allow room for comments
Emphasizing certain words in order to clarify
what we mean.
Example: “NO!” or “No????”
Charades!
Two teams will compete against
each other.
One team will act out an
assigned phrase—and only
that team can guess the
phrase. There is a two
minute time limit. (Example:
Walking a dog)
The team with the most guessed
phrases wins!