Administrative Services Staff Meeting
September 30, 2008
PRESENT:
___Myeshia Armstrong
_x_Babs Atane
_x_Rocky Bonura
_x_Julie Bourlier
_x_Tom Brown
_x_Janice Ely
___Bob Gann
_x_Jo Ann Higdon
_x_Bruce Hoerning
_x_Mark Hovatter
_v_Reuben James
_x_Donna Manno
_x_Andy Nasatir
_v_Barbara Perez
_x_Reagan Romali
___Rachelle Sasser
_x_ Fred Sturner
_x_ Michael Trevis
_x_ John Wagstaff
_x_ Satish Warrier
Also Attending: Arvid Spor
Minutes: The minutes of September 23 were approved with the following change:
 Under Accreditation, first bullet: Change “national” to “regional.”
Accreditation: Arvid Spor was invited to attend the meeting to share his expertise on
accreditation. The Accreditation team comes in on Monday. Last week’s presentations were
superb. Jo Ann reminded everyone that she must have something from each of them before the
weekend. This exercise also provides an opportunity to learn what is going on in other areas.
Everyone is facing the same problems: customers wanting more services, limited resources, aging
buildings, etc.
Unit Plans:
Julie Bourlier: 2009-10 Annual Unit Plan
Mission:
1. Provide affordable textbooks
2. Be self supporting and self sustaining
Trends and Legislation: Everyone is trying to reduce the high cost of textbooks. One way is to
acquire more used books. Book buyback also helps reduce cost of textbooks. They want to
increase the percentage of used books to 35% and increase buyback to $440,000 more.
Strengths: The Bookstore has a good relationship with faculty
Weaknesses: The Bookstore wasn’t aggressive in trying to obtain used books and in pursuing the
buyback concept.
Opportunities: Improving used book sales
Challenges: Staying prominent in the field of digital textbooks
Evaluation of Performance: In progress.
Three to Five Year Strategic Directions: Provide better service to students.
Comments/Suggestions:
 Arvid: Everything can be typed into Word and then imported into Plan Builder. Word has
spell check, grammar check, etc.
 Jo Ann: Goals and objectives need to be added. The Faculty Senate might get faculty to
announce buyback. Another goal could be shorter lines in the Bookstore.
 Arvid: Another goal could be to improve faculty relations.
 John: The two goals in the beginning can be expanded by objectives as to how this would
be achieved. Keep the goals in both places.
 Reagan: Another goal could be how to deal with E-books.
 Jo Ann: Another goal could be providing convenience to students by providing online
book purchasing.
 Mark: Another goal could be expanding hours open to provide more access to students.
 Jo Ann: Look at things that have already been done also.
 Donna: The Accreditation team wants things to be reviewed by more than just the
managers.
 Jo Ann: The mention of the Independent Association of Bookstores is good. Also, note
how much of the increases are due to Compton. Do short term and long term goals on
percentage increases. (It was noted that users will have to do it twice because you can’t
click on both). Keep goals small; you can always go over them.
 Julie: There are some issues the Bookstore doesn’t have control over. Faculty and/or
publishers can change textbook requirements. Fortunately, there is a new policy that
textbook adoption has to be for at least two years.
 Jo Ann wants a program review and a unit plan from each manager. Send these to Jo Ann
and Ruth by Friday.
Janice Ely: 2008-09 Program Review.
1.
Overview of Department and what they provide
2.
Analysis of Institutional Research Data and Performance Indicators Analysis of surveys
done in 1999, 2003 and 2007 indicate an increase in customer satisfaction. Arvid
suggested articulating why there was an increase in satisfaction. Noted:
 They turned on the budget check flag in Datatel which prohibits offices from going
over their budgets. This has been very successful, and they plan to do this at Compton
also.
 Cashiering services: Surveys confirmed that the wait wasn’t that long.
 They deployed new credit card terminals and a front-of-the-line pass if customers had
to go to another office for some reason.
 They have taken over the money from the parking machines again. This means an
increased work load and the need for additional staff.
 They are also recovering delinquent fees from financial aid students. Additional parttime staff members are needed for this.
3.
Facilities and Equipment: A planned move may or may not happen.
 Cross training is planned. This should be put it in the staffing section.
 Web payment system. Could funding come out of the $3 million? Reagan will take it
to the next quarterly meeting.
 The County has spent millions trying to update Peoplesoft and didn’t succeed, so they
will be spending millions more.
2
 The folding machine, the microfiche reader and the software were unexpected expenses
4.
5.
Planning:
 External Trends: Electronic disbursements, automation of fee receipt with parking
permit, encouraging direct deposit, etc.
 Internal Trends: One quarter of the accounting department will be retiring soon.
Conclusion: Due to less resources and more demand, they will need more staff members in
order to provide the services. Increases in the equipment budget and the conference budget
are also requested.
Comments/Suggestions:
 Jo Ann: Perhaps some charts and graphs could be added.
 Janice will meet with Jo Ann re: E-post rates.
 Jo Ann: We are not doing zero based budgeting, so that wording needs to be changed.
 Babs: Incorporate information on number of students served.
 Arvid: Program Review is about what you are doing and how you can improve.
 Jo Ann: Could the cadets be trained to answer questions in the cashier line? Per Janice,
they usually have someone working the line to be sure everyone who is in line should be
there. This could be a goal.
 Jo Ann wants to see the DSA-approved plan for the Fiscal Services area.
 Staffing is at an all time low. Arvid suggested talking more specifically (quantify) about
how things are affected by this.
 Jo Ann: List all the new work they have taken on.
 Take out “visiting other colleges”.
Mike Trevis: Program Review 2008-09
1. Overview: Includes accreditation, authorized strength, the department mission statement,
(which is tied in with the institutional mission statement) and the five distinct units:
1. Patrol Services
2. Dispatch/Records Services
3. Parking and Key Services
4. Livescan fingerprinting Services
5. Cadet Services
Meeting adjourned due to a medical emergency.
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