American Society for Quality
Tom Clark
Agenda
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2.
3.
4.
5.
6.
11/28/2005
ASQ Defined
Brainstorming Exercise
Nuts & Bolts of ASQ
How It Works
Real World Example
Exercise
2
1. ASQ Defined
• Organization that promotes quality
and continual improvement in:
– Manufacturing, Education, Government,
Healthcare, and Services
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1. ASQ Defined
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2. Brainstorming Exercise
• Why should you care about the ASQ?
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2. Brainstorming Exercise
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Why Care?
• Because Quality Pays!!
“In nearly all cases, companies that used total quality
management practices achieved better employee relations,
higher productivity, greater customer satisfaction,
increased market share, and improved profitability.”
--1991 GAO Study
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2. Brainstorming Exercise
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3. Nuts & Bolts
What does the ASQ do?
• Informing
• Advocating
• Training
• Rewarding
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3. Nuts & Bolts of ASQ
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Informing
• ASQ Website
• ASQ Publications
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3. Nuts & Bolts of ASQ
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Advocating
• Provide expert opinion to lawmakers
Recent Examples:
• October 29, 2004– ASQ releases a statement on quality on the
election process
• August 3, 2004– Suzanne Keely, an ASQ Market Manager,
presents before several high school summits put on by the U.S.
Department of Education
• May 7, 2004– Staff of the House Education and Workforce
Committee invite representatives from ASQ to advise them
on quality methods in higher education.
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3. Nuts & Bolts of ASQ
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Training
• Training CD-ROMs
• On-site Training
• Networking Opportunities & Events
• Quality Management Curriculum
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3. Nuts & Bolts of ASQ
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Rewarding
• Classified by national, regional, and society
unit
• Malcom Baldrige National Quality Award
• Certifications
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3. Nuts & Bolts of ASQ
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4. How It Works
It’s Simple!!!
But companies have to take the information
and incorporate it into their firm.
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4. How It Works
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5. Real World Example
Pearl River School District
• Implement “golden thread” quality structure
and “balanced scorecard” approach
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5. Real World Example
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6. Exercise
You are the owner of a medium-sized dental
practice with several dentists, hygienists, and front
office staff. Your organization suffers from high
employee turnover, frequent requests to rework
procedures, and a declining reputation in the
community. What ASQ resources could you utilize
to turn things around?
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6. Exercise
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Summary
• ASQ seeks to promote quality in a wide
variety of organizations
• It promotes quality by informing,
advocating, training, and rewarding
• Companies must take advantage of this
information for it to have effect.
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Readings List
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American Society for Quality www.asq.org
Make Good Great www.makegoodgreat.org
FreeQuality www.freequality.org
American Customer Satisfaction Index (ACSI)
www.theacsi.org
• ANSI-ASQ National Accreditation Board (ANAB)
www.anab.org
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