8483 version 4
28-Jun-16
1 of 3
PUBLIC SECTOR SERVICE DELIVERY
Contribute to the development of public
sector service delivery objectives and
systems
level:
5
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to contribute to
the review and evaluation of effectiveness of service delivery
objectives and systems, and contribute to the revision and
development of service delivery policies and/or procedures to
meet public sector organisation objectives.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989 and the State Sector Act 1988.
2
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
Contribute to the review and evaluation of effectiveness of service delivery objectives and
systems.
performance criteria
 New Zealand Qualifications Authority 2016
8483 version 4
28-Jun-16
2 of 3
PUBLIC SECTOR SERVICE DELIVERY
Contribute to the development of public
sector service delivery objectives and
systems
1.1
Feedback is sought from colleagues, clients, and users in relation to objectives
and systems, results of feedback are assessed for relevance to achieving
improvements, and are communicated to the appropriate people.
1.2
Review and evaluation processes address the extent to which the achievement of
specific public sector organisation objectives is consistent with the achievement of
government policy objectives.
1.3
Opportunities identified for change in operations and systems to reflect client or
staff needs and enhance effectiveness are assessed, and proposals for
improvements are communicated to the appropriate people.
1.4
Advantages and disadvantages of introducing changes are assessed against
current operating standards and systems, and results of assessments are
communicated to the appropriate people.
1.5
Participation in special purpose teams to monitor work practices and identify areas
for improvement is undertaken in terms of co-operating with others, sharing
relevant and useful information, and contributing to team activities.
1.6
Assessments of work practices address emerging trends in staff and client needs
and professional and technical work practices.
1.7
Decisions are made in relation to opportunities identified for service delivery
effectiveness.
element 2
Contribute to the revision and development of service delivery policies and/or procedures to
meet public sector organisation objectives.
performance criteria
2.1
Participation in work groups or special teams is undertaken actively in terms of cooperating with others, sharing relevant and useful information, and contributing to
team activities relevant to the review of policies and/or procedures and
development of proposals.
2.2
Individual proposals for changes to policies and/or procedures to achieve
improvements are developed and communicated to the appropriate people.
 New Zealand Qualifications Authority 2016
8483 version 4
28-Jun-16
3 of 3
PUBLIC SECTOR SERVICE DELIVERY
Contribute to the development of public
sector service delivery objectives and
systems
2.3
Options developed for changes to policies and/or procedures are assessed in
terms of impact on achievement of service delivery objectives in relation to
government policy objectives, and results of assessments are communicated to
the appropriate people.
2.4
Proposals resulting from revision and development of policies and/or procedures
are communicated to members of business unit and/or work group in terms of
rationale and impact of changes.
2.5
Proposals resulting from revision and development are communicated to
colleagues, clients, and users, and rationale for changes is explained in terms of
effects on work programmes.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016