NZQA registered unit standard
12834 version 4
Page 1 of 3
Title
Demonstrate understanding of the dynamics and sources of conflict
in mediation
Level
4
Credits
6
Purpose
People credited with this unit standard are able to: explain the
dynamics of conflict; explain sources of conflict and their effects
on the mediation process; and identify external sources of
conflicts from the wider socio-cultural context that impact on the
mediation process.
Classification
Public Sector Services > Mediation
Available grade
Achieved
Explanatory notes
1
Mediation is a process whereby the parties have the opportunity to resolve their own
disputes and the role of the mediator is facilitative of the process, not the content.
The mediator is independent with no personal interest in the dispute.
2
The understanding of conflict resolution is essential for the mediator’s understanding
of sources of conflict.
3
Assessment for this unit standard includes – one theoretical perspective; and
includes but is not limited to – individuals, collectives, organisations.
Outcomes and evidence requirements
Outcome 1
Explain the dynamics of conflict.
Evidence requirements
1.1
Explanation identifies different perspectives from which parties may experience
conflict.
Range
includes but is not limited to – intrapersonal, interpersonal,
organisational.
1.2
Explanation establishes how origins of conflict influence disputes.
1.3
Explanation identifies the influence of conflict on the dispute.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
12834 version 4
Page 2 of 3
Outcome 2
Explain sources of conflict and their effects on the mediation process.
Evidence requirements
2.1
Explanation describes the effects different types of conflict have on the
management of the mediation process.
Range
2.2
different types of conflict include but are not limited to – individual,
collective, organisational.
Explanation establishes techniques which can be used to constructively
address the effects of conflict in mediation.
Range
evidence is required of two techniques.
Outcome 3
Identify external sources of conflicts from the wider socio-cultural context that impact on
the mediation process.
Range
two sources.
Evidence requirements
3.1
Sources of conflicts that exist in the wider socio-economic context that may
impact on the meditation process are identified.
Status and review information
Registration date
20 September 2002
Date version published
16 July 2010
Planned review date
31 December 2013
Accreditation and Moderation Action Plan (AMAP) reference
0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
12834 version 4
Page 3 of 3
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016