25974 version 1
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Demonstrate knowledge of processes for dealing with damaged
baggage
Level
2
Credits
2
Purpose
People credited with this unit standard are able to demonstrate knowledge of:
identify situations where baggage damage may occur; identify company
liability and costs associated with damaged baggage; and describe the
process for identifying and reporting damaged baggage.
Subfield
Aviation
Domain
Ramp Operations
Status
Registered
Status date
16 October 2009
Date version published
16 October 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0125
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
All tasks are to be carried out in accordance with enterprise procedures, the enterprise
being the organisation carrying out the work. Enterprise procedures referred to in this unit
standard are the applicable procedures found in the following:
enterprise exposition;
manufacturer publications;
Government and local body legislation;
airworthiness authority requirements.
 New Zealand Qualifications Authority 2016
25974 version 1
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Elements and performance criteria
Element 1
Identify situations where baggage damage may occur.
Performance criteria
1.1
Situations where baggage may be damaged are identified in accordance with
enterprise procedures.
Range
may include but is not limited to – pre-existing damage, damage
by automated sorting system, damage during manual sorting,
damage during loading, damage during flight, damage on
unloading.
Element 2
Identify company liability and costs associated with damaged baggage.
Performance criteria
2.1
Legal liability and costs to company are identified in accordance with enterprise
procedures.
Range
may include but is not limited to – limited release waivers,
international liability limits, costs of damaged baggage claims.
Element 3
Describe the process for identifying and reporting damaged baggage.
Performance criteria
3.1
Process for identifying and reporting damaged baggage is described in
accordance with enterprise procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
25974 version 1
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016