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Assist clients with selection and referral to work or courses
Level
4
Credits
3
Purpose
People credited with this unit standard are able to: assist the client to identify
their background, goals, needs, and expectations; interpret the requirements
of the employer and/or provider for clients; assist client to select a course or
work; and review the selection and referral process and support them
through the referral process.
Subfield
Career Practice
Domain
Career Consultation
Status
Registered
Status date
20 November 2009
Date version published
20 November 2009
Planned review date
31 December 2013
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
The Skills Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Client refers to people receiving a career related service who may be individuals or
groups, associated with employment, education, or training, or in some cases may be
an organisation.
Current is the most recent version of material.
Provider refers to a provider of education or training within the candidate's
organisation, for example, other courses at school, or tertiary institution, or outside
the candidate's organisation.
Recruitment criteria refers to the criteria identified by an organisation as the minimum
requirements for entry to their organisation as an employee or a candidate.
Needs are those relating to gender, culture, ethnic background, age, learning,
disability, socio-economic group and language.
 New Zealand Qualifications Authority 2016
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2
Legislation relevant to this unit standard includes but is not limited to the: Privacy Act
1993, Employment Relations Act 2000, and Human Rights Act 1993.
Elements and performance criteria
Element 1
Assist the client to identify their background, goals, needs and expectations.
Performance criteria
1.1
The background of the client is determined in terms of education, skills,
interests, values, culture, experience, and qualifications.
1.2
The goals and expectations of the client are identified and clarified in
accordance with education and/or employment opportunities.
1.3
The needs of the client are determined in relation to education and/or
employment opportunities.
Element 2
Interpret the requirements of the employer and/or provider for clients.
Performance criteria
2.1
Information about work or courses accessed from the employer and/or provider
is in accordance with the needs and expectations of the clients.
2.2
Recruitment criteria contained within the information about work or courses are
interpreted in relation to client’s needs and expectations.
2.2
Recruitment criteria provided to clients are current and complete.
Element 3
Assist the client to select a course or work and support them through the referral process.
Performance criteria
3.1
Options for work or courses are presented in accordance with the identified
needs and expectations of the client.
3.2
Provision of support in selection of options is in accordance with identified
needs and expectations of the client.
3.3
The client and employer and/or provider are matched to provide maximum
benefit to both parties.
3.4
Provision of support during the referral process is in accordance with identified
needs of the clients.
 New Zealand Qualifications Authority 2016
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Range
support may include but is not limited to – assistance with
transportation, interview support, additional information,
application completion, advocacy, disability, language.
Element 4
Review the selection and referral process.
Range
review may be self or peer.
Performance criteria
4.1
The review evaluates the selection and referral process in terms of the goals,
needs, and expectations of the client.
4.2
The review evaluates the selection and referral process in terms of the longterm
outcome of the selection and referral.
4.3
The needs of the client are confirmed as being met in terms of culture, gender,
age, disability, and learning needs.
4.4
The feedback from the client confirms whether their participation in the selection
and referral process has met their needs.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
 New Zealand Qualifications Authority 2016