NZQA registered unit standard
27638 version 1
Page 1 of 3
Title
Provide client service and care and assist the operator to prepare for
service in a beauty salon environment
Level
2
Purpose
Credits
3
This unit standard is for entry level learners in the beauty
therapy industry who will assist in a beauty salon environment
by welcoming clients for services and assisting the operator to
prepare for service.
People credited with this unit standard are able to provide client
service and care and assist the operator to prepare for service
in a beauty salon environment.
This is a core component of all beauty therapy services and
underpins performance in all practical aspects of the trade.
Classification
Beauty Services > Beauty Therapy
Available grade
Achieved
Explanatory notes
1
Definitions
Salon requirements refer to any policies, procedures, and requirements of the
company and/or workplace involved, and any ethical codes of relevant professional
management, which collectively provide a standard that applies to all competent
performances in this unit standard. It is assumed that such salon requirements exist
in all companies and/or workplaces.
Service to follow may include but is not limited to – manicure, facial, massage.
Operator refers in this unit standard to any salon operator who is working on clients
within the salon environment.
Workstation refers to beauty therapy treatment areas within the beauty salon.
Salon environment may be a workplace and/or training salon.
2
Salon requirements must be adhered to for all aspects of this unit standard.
3
All performances in this unit standard must comply with the requirements of:
Consumer Guarantees Act 1993, Fair Trading Act 1986, Health and Safety in
Employment Act 1992, Privacy Act 1993, Health Act 1956, and their subsequent
amendments.
4
Assessment against this unit standard will include evidence collected over a period of
10 consecutive scheduled working days. The 10 consecutive scheduled working
days should allow for, but not include, valid absences.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 8134
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27638 version 1
Page 2 of 3
5
Assessment against this unit standard must not be in the form of a role-play, and will
take place within the beauty salon environment where the candidate is employed or
on work experience or in training.
6
Performance of the outcomes in this unit standard must be within the limits of the
professional expertise of the candidate.
7
In all dealings with clients, personal presentation, including personal hygiene, must at
all times be of a standard that complies with salon requirements.
Outcomes and evidence requirements
Outcome 1
Provide client service and care and assist the operator to prepare for service in a beauty
salon environment.
Evidence requirements
1.1
Client is greeted in a timely, discreet, and courteous manner, and their coat
and/or belongings are stored.
1.2
Operator is consulted to determine the service to follow.
Range
1.3
includes but is not limited to – client name, technique and/or
treatment.
Client is asked to complete a client information form according to the service to
follow.
Range
includes but is not limited to – answering any client queries about
the client information form, referring any client questions to the
operator when necessary.
1.4
Client is ushered to a workstation according to the service to follow.
1.5
Resources are collected and made available for operator at workstation.
Range
1.6
When requested by the operator, client is given a moisturising hand and/or foot
effleurage prior to the service to follow in accordance with salon requirements.
Range
1.7
may include but is not limited to – product, client information form,
tools, equipment.
pre-compress, application of product, flow of massage movement
effleurage, removal of excess product;
The client’s coat and/or belongings are retrieved from storage and returned in
the same condition they were received.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 8134
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
27638 version 1
Page 3 of 3
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 October 2011
N/A
Consent and Moderation Requirements (CMR) reference
0035
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Hairdressing Industry Training Organisation Inc
enquiries@hito.org.nz if you wish to suggest changes to the content of this unit standard.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 8134
 New Zealand Qualifications Authority 2016