NZQA Expiring unit standard
23967 version 3
Page 1 of 4
Title
Lead a team or group of cleaners
Level
4
Purpose
Credits
4
This unit standard is for people who lead or seek to lead team
or group operations in the cleaning industry under the
supervision of an administrator.
People credited with this standard are able to: plan and
coordinate team or group cleaning operations; lead, and work
with, a team or group to implement cleaning services; and
monitor the quality of cleaning service provided and the
performance of team or group members.
Classification
Cleaning and Caretaking > Cleaning Services Administration
Available grade
Achieved
Explanatory notes
1
Competence demonstrated during assessment against this standard must comply
with the requirements of:
Employment Relations Act 2000;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Parental Leave and Employment Protection Act 1987;
Privacy Act 1993;
Resource Management Act 1991.
2
Assessment may take place on-the-job or in a simulated environment, but must be
similar to the requirements of a real workplace.
3
Definitions
Industry best practice refers to any enterprise and/or establishment requirements,
practices, policy, procedures, methods and protocols which are in accordance with
applicable legislation, regulations and New Zealand Standards.
Team or group means a minimum of three (3) staff who regularly interact with one
another over a period of time to complete work tasks as a unit.
Routine tasks refer to tasks for which there is a single acceptable solution or
outcome. The tasks are achieved using standard operating procedures common to
the cleaning industry and are familiar to every member of the team or group. Task
requirements are consistent with contract specifications and involve operations
and/or areas of knowledge and skills required by the cleaning industry.
Contract specifications set down the tasks to be done and how often these tasks are
to be done.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23967 version 3
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Plan and coordinate team or group cleaning operations.
Evidence requirements
1.1
A roll-call of cleaning staff is conducted in accordance with industry best
practice.
1.2
Staff absences are documented and reported in accordance with industry best
practice.
1.3
From the supplied roster, tasks are prioritised and work requirements are
explained and allocated to staff, including any special cleaning requirements in
accordance with contract specifications and/or industry best practice.
Range
1.4
timeframe available, time allocated, tasks.
Quantities of equipment, cleaning supplies, cleaning agents and consumables
are maintained on site in accordance with industry best practice.
Range
replacement equipment, cleaning supplies, cleaning agents and
consumables are ordered as required.
1.5
Electrical cleaning equipment with an expired Electrical Safety Certificate (ESC)
and/or any electrical cleaning equipment that is damaged or non-operational is
recorded and reported in accordance with industry best practice.
1.6
Any replacement electrical cleaning equipment is ordered as required in
accordance with industry best practice, and any replaced or repaired electrical
cleaning equipment is checked to ensure it has a current ESC.
Outcome 2
Lead, and work with, a team or group to implement cleaning services.
Evidence requirements
2.1
Team or group are advised of established cleaning methods and practices, in
accordance with industry best practice.
2.2
Cleaning methods and practices are implemented in accordance with industry
best practice.
2.3
Leadership of team or group supports the delivery of cleaning services in
accordance with industry best practice.
2.4
Routine tasks are completed within available timeframes and allotted hours in
accordance with industry best practice, and meet contract specifications.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23967 version 3
Page 3 of 4
Outcome 3
Monitor the quality of cleaning service provided and the performance of team or group
members.
Evidence requirements
3.1
Quality of cleaning service provided by team or group is monitored in
accordance with contract specifications and industry best practice.
Range
quality audit checks.
3.2
Results of quality audit checks are documented and reported in accordance with
industry best practice and/or contract specifications.
3.3
Individual staff performance and team or group performance are monitored and
reported in accordance with industry best practice and/or contract
specifications.
Range
3.4
performance in achieving work objectives.
Results of quality audit checks and monitoring are used to provide feedback to
individual staff and to team or group in accordance with industry best practice.
evidence of feedback is required for – two individual members,
and two team or group feedback sessions.
Feedback – acknowledges positive achievements, includes
constructive suggestions and encouragement for improving future
performance.
Range
Replacement information
This unit standard and unit standard 19911 were
replaced by unit standard 29394.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 November 2007
31 December 2014
Review
2
18 October 2012
31 December 2018
Review
3
21 April 2016
31 December 2018
Consent and Moderation Requirements (CMR) reference
0004
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23967 version 3
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016