NZQA Expiring unit standard
Title
19911 version 4
Administer workplace operations in the cleaning industry
Page 1 of 4
Level
Purpose
4 Credits 7
This unit standard is for people in the cleaning industry.
People credited with this standard are able to: plan and implement team operations in the cleaning workplace; administer and implement cleaning quality audit systems; administer and implement use of equipment for cleaning operations; organise training for cleaning staff; and identify health and safety procedures for workplace operations in the cleaning industry.
Classification Cleaning and Caretaking > Cleaning Services Administration
Available grade Achieved
Explanatory notes
1 Competence demonstrated during assessment against this standard must comply with the requirements of:
Consumer Guarantees Act 1993;
Employment Relations Act 2000;
Fair Trading Act 1986;
Hazardous Substances and New Organisms Act 1996;
Health and Safety in Employment Act 1992;
Holidays Act 2003;
Human Rights Act 1993;
Parental Leave and Employment Protection Act 1987;
Privacy Act 1993;
Resource Management Act 1991.
2 Assessment may take place on-the-job or in a simulated environment, but must be subject to the organisational requirements of a real workplace.
3 Definitions
Industry best practice refers to any enterprise and/or establishment requirements, practices, policy, procedures, methods and protocols which are in accordance with applicable legislation, regulations and New Zealand Standards.
Organisational requirements refers to instructions to staff on policy, procedures and methods relating to cleaning in the workplace (including health and safety) and the application of any written procedures which are documented in memo or manual format, and are available in the cleaning workplace.
Contract specifications set down the tasks to be done and how often these tasks are to be done.
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut

NZQA Expiring unit standard 19911 version 4
Page 2 of 4
Outcome 1
Plan and implement team or group operations in the cleaning workplace.
Range may include but is not limited to – rosters and duty task lists, cross contamination and infection control, allocated time for tasks and outcomes, cleaning duties required.
Evidence requirements
1.1 Rosters and duty task lists are prepared to achieve minimal waste and delay in accordance with industry best practice.
1.2 Work requirements are explained and allocated to staff members in terms of health and safety requirements of the site, special cleaning requirements (if required), timeframes available and allocated hours to meet cleaning outcomes in accordance with industry best practice.
Outcome 2
Administer and implement cleaning quality audit systems.
Evidence requirements
2.1 Cleaning quality audit checks are carried out in accordance with industry best practice.
2.2 Quality audit documentation is completed in accordance with industry best practice.
2.3 Feedback to staff recognises performance and achievement, and provides constructive suggestions and encouragement for improving future performance in terms of achieving work objectives in accordance with industry best practice.
Outcome 3
Administer and implement use of equipment for cleaning operations.
Evidence requirements
3.1 Equipment for cleaning operations is identified in accordance with contract specifications.
3.2 Sufficient quantities of cleaning equipment, cleaning agents and consumables are maintained on site in accordance with contract specifications and replacements are ordered are required.
3.3 Cleaning equipment is checked to ensure that the Electrical Safety Certificate
(ESC) is current and equipment is not damaged or non-operational.
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut

NZQA Expiring unit standard 19911 version 4
Page 3 of 4
3.4 Cleaning equipment with an expired ESC and equipment that is damaged or non-operational is scheduled for maintenance and a replacement is ordered as required.
Outcome 4
Organise training for cleaning staff.
Evidence requirements
4.1 Induction training is provided for all new staff members in accordance with industry best practice.
4.2
Range induction process, company requirements, safe working practices.
Staff training needs are identified in terms of individual and organisational requirements.
Range practical and oral instruction, individual training records.
4.3 Ongoing training is arranged in accordance with identified needs and organisational requirements.
Outcome 5
Identify health and safety procedures for workplace operations in the cleaning industry.
Evidence requirements
5.1 Provisions of current health and safety legislation are examined, and appropriate procedures for workplace implementation are followed in accordance with industry best practice.
5.2 Workplace operations are assessed for potential health and safety risks, and methods of risk reduction and management are identified in accordance with industry best practice.
Range personal protective equipment, equipment safety checks, hazard identification, safety procedures, reporting procedures, staff training.
Replacement information This unit standard and unit standard 23967 were replaced by unit standard 29394.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut

NZQA Expiring unit standard 19911 version 4
Page 4 of 4
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration
Review
Review
1
2
3
22 May 2003
26 March 2007
18 October 2012
31 December 2014
31 December 2014
31 December 2018
Review 4 21 April 2016 31 December 2018
Consent and Moderation Requirements (CMR) reference 0004
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut