18583 version 2
Page 1 of 4
Manage staff and tasks related to conventions and incentives industry
projects on guest arrival
Level
6
Credits
10
Purpose
People credited with this unit standard are able to: supervise staff at the
conventions and incentives industry project; liaise with other departments,
external services, and the client; and manage variables or issues that arise
during the conventions and incentives industry project.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
18583 version 2
Page 2 of 4
Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Function sheet refers to the documentation which contains all the operational details
for the on-site delivery of a conventions and incentives industry project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions and Incentives New Zealand (CINZ), Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
Legislation relevant to this unit standard may include but is not limited to – Sale of
Liquor Act 1989; Consumer Guarantees Act 1993; Fair Trading Act 1986; Health and
Safety in Employment Act 1992; and their subsequent amendments.
4
Evidence is required for three different conventions and incentives industry projects,
of which one must include three major elements such as a conference with a
business session, an exhibition or trade display, and a gala dinner or a social
function which includes entertainment.
Elements and performance criteria
Element 1
Supervise staff at the conventions and incentives industry project.
Performance criteria
1.1
Allocation of tasks is confirmed as being in accordance with the function sheet
and client requirements.
1.2
Confirmation is obtained that all affected staff are aware of all facets of the
day’s functions in terms of the function sheet, including any amendments.
1.3
All activities are supervised to ensure they are carried out in compliance with
OSH regulations, legislation, and health and hygiene standards.
 New Zealand Qualifications Authority 2016
18583 version 2
Page 3 of 4
1.4
Service provided ensures the requirements of the function sheet and the venue
are met in all tasks.
Element 2
Liaise with other departments, external services, and the client.
Range
external services may include but are not limited to – suppliers, entertainers,
exhibitors.
Performance criteria
2.1
Liaison with other departments ensures that all tasks meet the requirements of
the function sheet and client requirements.
Range
may include but is not limited to – minimisation of disruption,
transportation availability, venue access.
2.2
Liaison with external services ensures that all tasks meet the requirements of
the function sheet and the client requirements.
2.3
Liaison with external services ensures that all tasks meet the standards
specified in the terms and conditions of their contract and by the organisation.
2.4
Ongoing liaison with client ensures their requirements are met.
Range
requirements may include but are not limited to – catering times,
beverage budgets, timing of activities (including speeches and
presentations), changes to times, technical equipment
requirements, any additional services required.
Element 3
Manage variables or issues that arise during the conventions and incentives industry
project.
Performance criteria
3.1
Variables or issues that arise during the project are identified.
3.2
Variables or issues that arise during the project are resolved in accordance with
industry practice.
3.3
Alternatives are offered to rectify the situation, where applicable, in accordance
with industry practice and client requirements.
3.4
Implications of any changes to the project and the impact they will have are
identified.
Range
impacts may include but are not limited to – financial, relationship,
morale, emotional, client satisfaction.
 New Zealand Qualifications Authority 2016
18583 version 2
Page 4 of 4
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016