18581 version 2
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Brief personnel involved in the delivery of services for a conventions
and incentives industry project
Level
5
Credits
3
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to brief personnel involved in the primary delivery of
services, and brief personnel involved in the secondary delivery of services.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Function sheet refers to the documentation which contains all the operational details
for the on-site delivery of a conventions and incentives industry project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions and Incentives New Zealand (CINZ), Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
Evidence is required for three different conventions and incentives industry projects,
of which one must include three major elements such as a conference with a
business session, an exhibition or trade display, and a gala dinner or a social
function which includes entertainment.
Elements and performance criteria
Element 1
Brief personnel involved in the primary delivery of services for a conventions and
incentives industry project.
Performance criteria
1.1
All facets of the project are described to affected personnel in accordance with
industry practice.
Range
1.2
personnel may include but are not limited to – food and beverage,
operations service staff, audio visual technicians, entertainers.
Any amendments made to the function sheet are explained in accordance with
their effect on project planning.
 New Zealand Qualifications Authority 2016
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1.3
History of clients is described in terms of its effect on the project.
Range
history may include but is not limited to – any past events that
have produced information that may affect client expectations;
examples may include but are not limited to – special
requirements.
1.4
Allocation of tasks is confirmed in accordance with the function sheet and client
requests.
1.5
The understanding of the personnel is confirmed in terms of their role in the
project and in accordance with industry practice.
Element 2
Brief personnel involved in the secondary delivery of services for a conventions and
incentives industry project.
Performance criteria
2.1
Details of the project are described and clarified with personnel involved in the
secondary delivery of services in accordance with industry practice.
Range
2.2
History of clients is described in terms of its affect on the project.
Range
2.3
personnel may include but are not limited to – maintenance,
security, car parking, porters, concierge, front office,
housekeeping.
history may include but is not limited to – any past events that
have produced information that may affect client expectations;
examples may include but are not limited to – special
requirements.
The understanding of the personnel is confirmed in terms of their role in the
project and in accordance with industry practice.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016