26301 version 1
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Debrief clients and evaluate data for a conventions and incentives
industry project
Level
5
Credits
6
Purpose
People credited with this unit standard are able to: prepare a plan to debrief
clients for a conventions and incentives industry project; implement
thedebrief for a conventions and incentives industry project; and analyse and
evaluate data gathered from the debrief.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Replacement information
This unit standard replaced unit standard 15695.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Clients for the purpose of this unit standard, also refers to suppliers.
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
26301 version 1
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Debrief refers to the process of providing information to clients and/or suppliers at the
conclusion of a conventions and incentives industry project that covers the findings
and/or matters arising from a review of procedures, processes and performance of
personnel for all phases of development and implementation of the project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
The following resources can be used to support this unit standard:
McCabe, Vivienne; Poole, Barry; Weeks, Paul; Leiper, Neil. The Business and
Management of Conventions (John Wiley & Sons, 2000).
Professional Convention Management Association.
Professional Meeting
Management: Comprehensive Strategies for Meetings, Conventions and Events. 5th
Edition (Kendall/Hunt, 2006).
4
A list of additional recommended texts can be found at http://www.tcc.co.nz/ATTTO.
5
The project brief will be supplied to the candidate.
Elements and performance criteria
Element 1
Prepare a plan to debrief clients for a conventions and incentives industry project.
Performance criteria
1.1
The plan for the debrief of each party is consistent with their level of
participation in the project and with the project brief.
1.2
The plan structure and content ensures information pertinent to the contractor
and contractee is both provided and elicited in accordance with contractual
obligations and industry practice.
 New Zealand Qualifications Authority 2016
26301 version 1
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1.3
The time-frame to finalise the debrief process is in accordance with the project
brief.
Element 2
Implement the debrief for a conventions and incentives industry project.
Performance criteria
2.1
Interaction with each party enables data to be gathered and recorded in
accordance with the plan.
2.2
Parties are debriefed in accordance with the plan.
Element 3
Analyse and evaluate data gathered from the debrief.
Performance criteria
3.1
Data is analysed and evaluated to assist with identifying areas to further
develop and improve business, and to provide feedback to all parties.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016