15697 version 2
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Manage venue arrangements for a conventions and incentives industry
project
Level
5
Credits
6
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to: assess client venue requirements; carry out venue
selection process; manage venue arrangements; and evaluate venue
arrangements.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
A list of recommended texts can be found at http://www.tcc.co.nz/ServiceIQ.
4
The client brief will be supplied to the candidate.
Elements and performance criteria
Element 1
Assess client venue requirements for a conventions and incentives industry project.
Performance criteria
1.1
Client needs are verified in accordance with the client brief.
1.2
Client needs are analysed in terms of venue requirements and suitability for the
project.
Element 2
Carry out venue selection process for a conventions and incentives industry project.
Performance criteria
2.1
Information on venues is researched in terms of their ability to meet client
requirements.
Range
may include but is not limited to information from – regional
tourism office, convention bureau, directories, feedback.
 New Zealand Qualifications Authority 2016
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2.2
A selection of venues is compiled and evaluated against the criteria set in the
client brief.
Range
may include but is not limited to – capabilities, limitations,
standards, budget, location, security, infrastructure, accessibility,
facilities.
2.3
Venues are briefed of client requirements according to the requirements
detailed in the client brief.
2.4
Quotes are obtained and evaluated against client requirements.
2.5
Site inspection(s) are carried out and site suitability is determined in accordance
with the client brief.
2.6
Contract with venue is negotiated and agreed.
Element 3
Manage venue arrangements for a conventions and incentives industry project.
Performance criteria
3.1
Venue arrangements are monitored to ensure compliance with contractual
agreement.
3.2
Any non-contractual events and circumstances arising are managed, enabling
the client brief to be met.
Element 4
Evaluate venue arrangements for a conventions and incentives industry project.
Performance criteria
4.1
Venue arrangements are evaluated to determine project satisfaction.
Range
client feedback, venue feedback, own business.
4.2
Evaluation results are analysed in accordance with industry practice.
4.3
Conclusions and/or recommendations are derived from analysis.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
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Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016