25519 version 1
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Identify customer requirements for gas appliances, parts, accessories
and servicing, and match to customer requirements
Level
3
Credits
8
Purpose
People credited with this unit standard are able to identify customer
requirements for gas appliances, parts, accessories and, servicing and match
to customer requirements.
Subfield
Gas Industry
Domain
Gas Marketing, Business and Administration
Status
Registered
Status date
22 May 2009
Date version published
22 May 2009
Planned review date
31 December 2014
Entry information
Prerequisite: Unit 25518, Demonstrate knowledge of gas
appliances, requirements for installation, faults, safety,
and documentation for gas retail, or demonstrate
equivalent skills and knowledge.
Replacement information
This unit standard and unit standard 25518 replaced unit
standard 20930.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
The current version of the following documents must be complied with:
Health and Safety in Employment Act 1992;
Gas Act 1992;
Gas Regulations 1993;
Plumbers, Gasfitters, and Drainlayers Act 2006;
Building Act 2004;
 New Zealand Qualifications Authority 2016
25519 version 1
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NZS 5259:2004 Gas Measurement, NZS 5261: 2003 Gas Installation,
NZS 5262:2003 Gas Appliance Safety, and NZS 5258: 2003 Gas Distribution
Networks, available at http://www.standards.co.nz;
Local authority regulations.
2
Definition
Company procedures refer to the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Elements and performance criteria
Element 1
Identify customer requirements for gas appliances and match to customer requirements
Performance criteria
1.1
The requirements of the customer for gas appliances are identified in terms of
features, benefits, and advantages.
Range
1.2
mode of operation, purpose, aesthetics, value.
Appliances are matched to customers in accordance with their requirements.
Range
may include but is not limited – installation requirements,
reticulated gas, cylinder gas, residential, commercial, service
provider.
Element 2
Identify customer requirements for gas appliance parts, accessories and servicing, and
match to customer requirements.
Performance criteria
2.1
The requirements of the customer are identified in terms of gas parts and
accessories.
Range
2.2
may include but is not limited – mode of operation, purpose,
availability, conversion, controllers, outdoor appliances.
Gas appliance service providers are matched to customers in terms of their
requirements.
Range
may include but is not limited – appliance manufacturer, spare
parts retailers, service agents, installers.
 New Zealand Qualifications Authority 2016
25519 version 1
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016