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Develop, implement, and manage casino surveillance standards
Level
6
Credits
30
Purpose
People credited with this unit standard are able to: develop and implement
casino surveillance operating standards, plans, and procedures; develop
health and safety plans and staff training programmes for casino
surveillance; and manage casino security and surveillance.
Subfield
Tourism
Domain
Casino Surveillance
Status
Registered
Status date
19 June 2009
Date version published
19 June 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Emergency services requirements refer to the safety and evacuation standards
established by the NZ Fire Service for the casino premises;
Risk assessment refers to the process used to assess risks in any sensitive, critical,
potentially dangerous, or challenging situation; to assess the possible outcomes of
various courses of action; and to select the best plan or course of action;
 New Zealand Qualifications Authority 2016
12798 version 4
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Industry procedures refer to all workplace requirements in operation in casinos.
These may include, but are not limited to, relevant statutory and regulatory
requirements, Minimum Operating Standards, Gazetted Rules, Licence Conditions,
and procedures described in training courses for the conduct of games, as approved
by the Department of Internal Affairs or the Gambling Commission respectively.
Industry procedures may also include procedures specific to an enterprise involved in
the casino gaming industry. These additional enterprise procedures may include,
without limitation, quality assurance, documentation, security, communications,
health and safety, and personal behaviour.
2
The Gambling Act 2003 is the main piece of legislation relevant to this unit standard
together with associated legislation and/or regulations, including but not limited to
the: Health and Safety in Employment Act 1992, Privacy Act 1993, Official
Information Act 1982, New Zealand Bill of Rights Act 1990, Crimes Act 1961,
Summary Offences Act 1981, Trespass Act 1980, Injury Prevention, Rehabilitation,
and Compensation Act 2001, Protection of Personal and Property Rights Act 1988,
Fire Safety and Evacuation of Buildings Regulations 2006.
3
Persons intending to work as a casino surveillance operator require a Certificate of
Approval issued by the Department of Internal Affairs.
Elements and performance criteria
Element 1
Develop casino surveillance operating standards, plans, and procedures.
Range
surveillance policy.
Performance criteria
1.1
Risk assessment of casino workplace factors, to enable the development of
surveillance operating standards, is undertaken in accordance with industry
procedures.
Range
1.2
casino workplace factors may include but are not limited to –
integrity, confidentiality, fraternisation, privacy issues and
legislation, vulnerabilities, surveillance risks and hazards,
workplace functions, operations and processes, workforce size
and other characteristics; physical work conditions, buildings,
layout, organisational structure, local environmental factors;
evidence of at least seven is required.
Surveillance operating standards are developed in accordance with legislation,
management direction, and industry procedures.
Range
legislation includes selected sections from – Health and Safety in
Employment Act, Injury Prevention, Rehabilitation, and
Compensation Act, New Zealand Bill of Rights Act, Privacy Act,
Gambling Act.
 New Zealand Qualifications Authority 2016
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1.3
Contingency and emergency plans, and arrangements are specified in
accordance with legislation, risk assessment, resources, and the physical
conditions of the workplace.
Range
includes but is not limited to -- emergency services requirements.
1.4
Expert advice and support are sought when technical knowledge and
competency are exceeded in accordance with industry procedures.
1.5
Inspection, audit, reporting, and communication procedures are developed in
accordance with legislation, management direction, risk assessment, and
industry procedures.
Element 2
Implement casino surveillance operating standards.
2.1
Surveillance operating standards are communicated to surveillance staff in
accordance with industry procedures.
2.2
Surveillance operating standards and associated procedures are implemented
in accordance with industry procedures.
Element 3
Develop health and safety plans and staff training programmes for casino surveillance.
Performance criteria
3.1
Site health and safety plans are developed in accordance with risk assessment,
and industry procedures.
Range
3.2
selected sections from – Health and Safety in Employment Act,
Injury Prevention, Rehabilitation, and Compensation Act.
Health and safety training programmes for staff are developed in accordance
with industry procedures.
Element 4
Manage casino security and surveillance.
Performance criteria
4.1
Security and surveillance inspection, audit, communication, and reporting
procedures are managed in accordance with industry procedures.
4.2
Security and surveillance reports and records are processed in accordance with
industry procedures.
 New Zealand Qualifications Authority 2016
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4.3
Security and surveillance safety hazards and incidents are managed in
accordance with industry procedures.
4.4
Security and surveillance safety information is disseminated in accordance with
industry procedures.
4.5
Any security, surveillance, and safety deficiencies or hazards are identified and
remedied in accordance with risk assessment, resources, and industry
procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016