25672 version 1
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Ensure compliance with internal controls for casino surveillance
purposes
Level
4
Credits
20
Purpose
People credited with this unit standard are able to: explain internal controls
and accounting procedures relevant to surveillance; ensure compliance with
internal controls and cashiering procedures in a casino relevant to
surveillance; and ensure compliance with internal controls and gaming
procedures in a casino relevant to surveillance.
Subfield
Tourism
Domain
Casino Surveillance
Status
Registered
Status date
19 June 2009
Date version published
19 June 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Industry procedures refer to all workplace requirements in operation in casinos.
These may include, but are not limited to, relevant statutory and regulatory
requirements, Minimum Operating Standards, Gazetted Rules, Licence Conditions,
and procedures described in training courses for the conduct of games, as approved
by the Department of Internal Affairs or the Gambling Commission respectively.
Industry procedures may also include procedures specific to an enterprise involved in
the casino gaming industry. These additional enterprise procedures may include,
without limitation, quality assurance, documentation, security, communications,
health and safety, and personal behaviour;
 New Zealand Qualifications Authority 2016
25672 version 1
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Internal controls for casino surveillance purposes covers the procedures for all
departments of a casino. These departments may include but are not limited to
games, gaming machines, and food and beverage;
Surveillance Standard means the Surveillance Policy describing the required
standard, type, operation and installation of surveillance facilities, approved by the
Gambling Commission, as may by substituted or amended by the Commission from
time to time.
2
The Gambling Act 2003 is the main piece of legislation relevant to this unit standard
together with associated legislation and/or regulations, including but not limited to
the: Health and Safety in Employment Act 1992, Privacy Act 1993, Official
Information Act 1982, New Zealand Bill of Rights Act 1990, Crimes Act 1961,
Summary Offences Act 1981, Trespass Act 1980, Evidence Act 2006.
3
This unit standard is designed primarily to be assessed on the job.
4
Persons intending to work as a casino surveillance operator require a Certificate of
Approval issued by the Department of Internal Affairs.
Elements and performance criteria
Element 1
Explain internal controls and accounting procedures relevant to surveillance in a casino.
Performance criteria
1.1
Casino internal controls and accounting procedures are explained in
accordance with the Surveillance Standard and industry procedures.
1.2
Casino internal controls and accounting procedures are explained in
accordance with the Surveillance Standard and industry procedures.
Element 2
Ensure compliance with internal controls and cashiering procedures relevant to
surveillance in a casino.
Performance criteria
2.1
Cashiering procedures are monitored for compliance with the Surveillance
Standard and industry procedures, and any irregularities are addressed in
accordance with industry procedures.
2.2
The handling of coin, cash, and chips is monitored and any irregularities are
addressed in accordance with industry procedures.
2.3
The identification of forged monies and chips is monitored and any irregularities
are addressed in accordance with industry procedures.
2.4
The processing of found monies is monitored and any irregularities are
addressed in accordance with industry procedures.
 New Zealand Qualifications Authority 2016
25672 version 1
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2.5
The processing of any notifications of lost monies is monitored and any
irregularities are addressed in accordance with industry procedures.
2.6
Breaches of internal controls and procedures are detected and reported in
accordance with industry procedures.
Range
include but is not limited to – access to sensitive areas, access by
unauthorised persons to gaming areas.
Element 3
Ensure compliance with internal controls and gaming procedures relevant to surveillance
in a casino.
Performance criteria
3.1
Casino table games are monitored and any breaches in compliance are
actioned in accordance with industry procedures.
Range
3.2
baccarat, blackjack, roulette;
other games may include but are not limited to – pai gow, tai sai,
Caribbean stud poker, money wheel, poker;
evidence is required for six games in total.
Casino gaming machine operations are monitored and any breaches in
compliance are actioned in accordance with industry procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016