12792 version 4
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Supervise the operations of casino surveillance
Level
5
Credits
12
Purpose
People credited with this unit standard are able to: brief staff on casino
surveillance issues; lead and support casino surveillance staff; analyse
casino incidents and compliance breaches and determine response; and
ensure information resulting from casino surveillance is disseminated.
Subfield
Tourism
Domain
Casino Surveillance
Status
Registered
Status date
19 June 2009
Date version published
19 June 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Needs assessment refers to a process involving the analysis and assessment of
factors to identify resources required to complete a specific task;
Industry procedures refer to all workplace requirements in operation in casinos.
These may include, but are not limited to, relevant statutory and regulatory
requirements, Minimum Operating Standards, Gazetted Rules, Licence Conditions,
and procedures described in training courses for the conduct of games, as approved
by the Department of Internal Affairs or the Gambling Commission respectively.
Industry procedures may also include procedures specific to an enterprise involved in
the casino gaming industry. These additional enterprise procedures may include,
without limitation, quality assurance, documentation, security, communications,
health and safety, and personal behaviour.
 New Zealand Qualifications Authority 2016
12792 version 4
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2
The Gambling Act 2003 is the main piece of legislation relevant to this unit standard
together with associated legislation and/or regulations, including but not limited to
the: Health and Safety in Employment Act 1992, Crimes Act 1961, Summary
Offences Act 1981, Trespass Act 1980, Evidence Act 2006.
3
Persons intending to work as a casino surveillance operator require a Certificate of
Approval issued by the Department of Internal Affairs.
Elements and performance criteria
Element 1
Brief staff on casino surveillance issues.
Performance criteria
1.1
Compliance issues and any incidents likely to be encountered in a casino are
described to staff in accordance with industry procedures.
Range
1.2
criteria include but are not limited to – indication, probability,
cause, nature, characteristics, effect;
evidence of a minimum of three briefings is required.
Immediate and consequential risks arising from compliance issues and any
incidents are explained to staff in accordance with industry procedures.
Range
risks include threats to – personal safety; the safety of others;
assets.
1.3
Surveillance methods to be used to monitor risks and detect compliance
breaches are explained to staff in accordance with industry procedures.
1.4
The effects of incidents and breaches on casino operations are explained to
staff in accordance with industry procedures.
Element 2
Lead and support casino surveillance staff.
Performance criteria
2.1
Duties and activities are prioritised and allocated to surveillance staff in
accordance with industry procedures.
2.2
Performance of surveillance staff is monitored, and staff are mentored in
accordance with industry procedures.
2.3
Staff response to incidents and compliance issues is monitored, and reports are
recorded in accordance with industry procedures.
 New Zealand Qualifications Authority 2016
12792 version 4
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2.4
Personal safety and the safety of others are protected in accordance with
industry procedures.
Element 3
Analyse casino incidents and compliance breaches, and determine response.
Performance criteria
3.1
Casino incidents and compliance breaches are analysed in accordance with
industry procedures.
3.2
Responses are appropriate to the incident or breach and ensure the safety of
staff and the public in accordance with industry procedures.
Element 4
Ensure information resulting from casino surveillance is disseminated.
Performance criteria
4.1
Information related to compliance issues and any incidents is compiled and
notifications are carried out accordance with industry procedures.
4.2
Post-incident procedures are carried out in accordance with industry
procedures.
4.3
Post-incident communication to staff is consistent with the nature of the incident
or breach and industry procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016