NZQA registered unit standard
28031 version 1
Page 1 of 4
Title
Demonstrate knowledge of human performance in aeronautical
engineering
Level
3
Credits
Purpose
5
This is an entry level skills unit standard for people entering the
aeronautical engineering industry.
People credited with this unit standard are able to describe: the
importance of human factors in aeronautical engineering;
physical and mental factors that affect human performance;
social psychological issues that affect human performance; the
effect of the work environment on human performance; and the
causes and mitigation of human error in aircraft maintenance.
Classification
Aeronautical Engineering > Aeronautical Engineering - Core
Available grade
Achieved
Explanatory notes
1
Definition
SHEL refers to the model Software/Hardware/Environment/Liveware.
2
Texts referred to or applicable to this unit standard include –
Prof James Reason, Human Error (Cambridge: Cambridge University Press, 1990);
The European Aviation Safety Agency publication CAP 716.
Outcomes and evidence requirements
Outcome 1
Describe the importance of human factors in aeronautical engineering.
Evidence requirements
1.1
The influence of human error on aviation accidents and incidents is described in
terms of history, growth and significance.
1.2
Accidents and incidents attributable to human error are described with
reference to accident report findings.
Range
ServiceIQ
SSB Code 9068
minimum of two accidents and/or incidents.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.3
28031 version 1
Page 2 of 4
Root causes of accidents and incidents are identified with reference to accident
reports.
Range
minimum of two different causal factors.
Outcome 2
Describe physical and mental factors that affect human performance.
Evidence requirements
2.1
Human eyes and ears are described in terms of their major parts and functions.
2.2
The human brain is described in terms of its response to stimuli and processing
of data.
Range
2.3
Human medical conditions are described in terms of their effect on people’s
ability to perform aircraft maintenance tasks.
Range
2.4
receptors and sensory stores, attention, perception, memory,
decision making, motor programmes.
may include but are not limited to – claustrophobia, fear of heights.
Physical and mental factors are described in terms of their effect on the ability
to perform aircraft maintenance tasks.
Range
may include but are not limited to – fitness, strength, stress levels,
circadian rhythms, arousal, motivation, impairment caused by
alcohol and drugs.
Outcome 3
Describe social psychological issues that affect human performance.
Evidence requirements
3.1
Factors effecting how humans function within a group are described in terms of
performance at work.
Range
may include but are not limited to – social environment, accepting
responsibility, working in a team or as an individual, motivation,
Maslow’s hierarchy of needs, peer pressure.
3.2
The term ‘dirty dozen’ is described in terms of industry texts and its relevance to
aircraft maintenance work.
3.3
Principles of communication are described in terms of their importance and
effect on aircraft maintenance activities.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
28031 version 1
Page 3 of 4
may include but are not limited to – organisational, within work
groups, between individuals;
may include but is not limited to – written, verbal, visual.
Outcome 4
Describe the effect of the work environment on human performance.
Evidence requirements
4.1
Work environment is described in terms of its effect on human performance.
Range
4.2
The nature of work tasks is described in terms of its effect on human
performance.
Range
4.3
may include but is not limited to – noise, climate, temperature,
fumes, light, motion and vibration, height, workplace layout,
hazards.
tasks may include but are not limited to – strenuous, complex,
repetitive;
effect may include but is not limited to – fatigue, becoming
overwhelmed, complacency, boredom.
Organisational structure is described in terms of its effect on human
performance.
Range
may include but is not limited to – hierarchy, organisational
communication, procedures, mission, social, values, information
propagation, just culture.
Outcome 5
Describe the causes and mitigation of human error in aircraft maintenance.
Evidence requirements
5.1
Murphy’s law is described in terms of its applicability to aircraft maintenance
tasks.
5.2
Human error models are described in terms of their use in aeronautical
engineering.
Range
5.3
may include but are not limited to – SHEL, Swiss Cheese, design
vs. operator induced, variable vs. constant, reversible vs.
irreversible, slips, lapses and mistakes.
Defence mechanisms used in aircraft maintenance are described in terms of the
human error models used in aviation.
Range
ServiceIQ
SSB Code 9068
may include but are not limited to – approved procedures, safety
nets.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
28031 version 1
Page 4 of 4
31 December 2018
Last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
N/A
1
19 September 2013
Consent and Moderation Requirements (CMR) reference
0028
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016