NZQA Expiring unit standard
11963 version 4
Page 1 of 3
Title
Dispatch goods within an agreed timeframe in a retail or distribution
environment
Level
2
Credits
4
Purpose
People credited with this unit standard are able to: locate,
assemble, wrap and package goods for dispatch; and dispatch
goods within an agreed timeframe in a retail or distribution
environment.
Classification
Retail, Distribution, and Sales > Stock Control
Available grade
Achieved
Explanatory notes
1
The following unit standards may be considered relevant to and/or supportive of this
unit standard, but are not prerequisite unit standards: Unit 11982, Pick and assemble
goods using a computerised inventory management system; Unit 11975, Pick and
assemble goods for dispatch in a retail or distribution environment; and Unit 11958,
Demonstrate knowledge of stock management procedures and systems in a retail or
distribution environment.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following: Health and Safety in Employment Act 1992; and
Health and Safety Regulations 1995.
3
Definitions
Agreed indicates a course of action that is established between two or more people
(including the candidate) and which follows organisational procedures.
Dispatch refers to transportation by courier, rail, truck, airfreight.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Locate, assemble, wrap and package goods for dispatch within an agreed timeframe in a
retail or distribution environment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11963 version 4
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Evidence requirements
1.1
Goods for dispatch are located as specified on the dispatch order and within an
agreed timeframe.
Range
1.2
may include but is not limited to – aisle number, bin number.
Assembled goods are checked for discrepancies with the dispatch order, and
any required corrective action is taken within an agreed timeframe.
Range
corrective action may include but is not limited to – record
discrepancy, rectify discrepancy, notify supervisor.
1.3
Wrapping and packing of assembled goods complies with organisational
procedures.
1.4
Identification of assembled goods is complete, accurate, and visible.
Range
identification may include but is not limited to – quantity and type
of goods, destination, delivery date and/or time, special handling
instructions, labels.
1.5
Security of assembled goods is maintained in accordance with organisational
procedures.
1.6
Safe work practices are used to assemble and move goods in accordance with
organisational procedures.
Outcome 2
Dispatch goods within an agreed timeframe in a retail distribution environment.
This unit standard is
Goods are dispatched in accordance with dispatch schedule and within an
agreed timeframe.
expiring
Evidence requirements
2.1
2.2
Dispatch documentation is accurate and complete in accordance with
organisational procedures.
Range
2.3
documentation may include but is not limited to – customs,
postage, consignment notes, dispatch schedule, delivery
schedule, docket, invoice.
Stock control system is updated with dispatch details within an agreed
timeframe.
Range
ServiceIQ
SSB Code 9068
details may include but are not limited to – consignment, invoice,
customer, dispatch, carrier.
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Replacement information
11963 version 4
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This unit standard, unit standard 11977, and unit
standard 11986 have been replaced by unit standard
28505.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2016
Review
2
29 July 2002
31 December 2016
Review
3
21 November 2008
31 December 2016
Review
4
16 April 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
This unit standard is
Requirements for consent to assessexpiring
and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016