NZQA Expiring unit standard
403 version 4
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Title
Receive customer payments
Level
2
Credits
3
Purpose
People credited with this unit standard are able to maintain
point of sale and accept customer payments at point of sale.
Classification
Retail, Distribution, and Sales > Sales Transactions
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 58, Process simple sales transactions in a retail or
distribution environment in accordance with organisational
procedures; Unit 11955, Demonstrate cash handling skills for
banking in a retail or distribution environment; Unit 11956,
Prepare a float and reconcile sales records and takings in a
retail or distribution environment; Unit 20248, Complete
checkout sales transactions.
Explanatory notes
1
2
Definitions
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Point of sale refers to place and equipment where customer payments are received.
This unit standard is
Performance of the outcomes expiring
of this unit standard must comply with the
requirements of the following - Consumer Guarantees Act 1993, Fair Trading Act
1986, Sale of Goods Act 1908.
3
Evidence is required for receiving customer payments on two occasions.
Outcomes and evidence requirements
Outcome 1
Maintain point of sale.
Evidence requirements
1.1
Point of sale is opened in accordance with organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
1.2
may include but is not limited to – time, access, password,
security.
Equipment at point of sale is operational and fit for purpose in accordance with
organisational procedures.
Range
1.3
403 version 4
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equipment may include but is not limited to – scanners (fixed,
handheld), key pad operated registers, EFTPOS terminals, credit
card processing equipment, cash drawer and float.
Point of sale is clean and tidy with reference material and consumables
available.
Range
reference material may include but are not limited to – price lists,
codes, telephone extension numbers, lost and/or stolen credit card
lists; order books;
consumables may include but are not limited to – transaction slips,
cartridges, ribbons, rolls, receipt tapes, stationery, packaging
materials.
1.4
Contingency plans are followed in the event of power or equipment failures in
accordance with organisational procedures.
1.5
Point of sale is closed in accordance with organisational procedures.
Range
may include but is not limited to – time, access, password,
security.
Outcome 2
Accept customer payments at point of sale.
This unit standard is
Evidence requirements
expiring
Range
may include but are not limited to – cash, cheque, credit card, debit card,
EFTPOS, voucher.
2.1
Correct price is entered and confirmed with customer in accordance with
organisational procedures.
2.2
Customer payment method is determined.
2.3
Payment is received and correct change is tendered, together with receipt.
2.4
Errors are identified, corrected, recorded and explained in accordance with
organisational procedures.
2.5
Security procedures are followed in accordance with organisational procedures.
2.6
Payments and documentation are stored securely in accordance with
organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
2.7
403 version 4
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Sales transaction is completed in accordance with organisational procedures.
Replacement information
This unit standard and unit standard 11955 have been
replaced by unit standard 28298.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
17 June 1993
31 December 2013
Review
2
28 February 2006
31 December 2013
Review
3
15 April 2011
31 December 2016
Review
4
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
This unit standard is
expiring
Requirements for consent to assess and an outline of the moderation system that applies
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016