NZQA registered unit standard
4696 version 6
Page 1 of 6
Title
Manage the staffing function in real estate firms
Level
5
Purpose
Credits
5
This unit standard is for people who intend to operate as
branch managers or agents in the real estate industry.
People credited with this unit standard are able to:
–
design and analyse jobs, and complete job descriptions
and person specifications for all real estate staff;
–
recruit, select, and induct staff according to company
procedures;
–
manage applications to the Real Estate Agents Authority
for salespersons’, branch managers’, and agents’
licences;
–
develop employment agreements and contracts for
service with independent contractors;
–
develop procedures for correction of unsatisfactory work
as defined in the job description; and
–
develop procedures for the dismissal of employees and
contractors.
Classification
Real Estate > Real Estate Management
Available grade
Achieved
Recommended skills
and knowledge
Unit 4697, Facilitate performance of employees and
contractors in real estate firms; and Unit 4698, Demonstrate
knowledge of team management and team building methods
appropriate for real estate firms; or demonstrate equivalent
knowledge and skills.
Explanatory notes
1
References
Employment Relations Act 2000;
Fair Trading Act 1986;
Health and Safety in Employment Act 1992;
Holidays Act 2003;
Human Rights Act 1993;
Privacy Act 1993;
Real Estate Agents Act 2008;
and all subsequent amendments and replacements.
2
Definitions
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4696 version 6
Page 2 of 6
Act means the Real Estate Agents Act 2008.
Induction is a set of activities designed to familiarise new staff with their jobs, with
colleagues, and with key aspects of the organisation as a whole.
Contract law means the law that governs the formation and enforceability of
contracts.
Common Law is also known as case law – judgements made by courts, rather than
laws written by parliament. Judgements relating to the duties of an ‘agent’ may be
applicable to this unit standard.
Company procedures are the specific procedures used in real estate companies and
vary from company to company. All must comply with the Real Estate Agents Act
2008 and any applicable real estate regulations that may apply.
Industry requirements mean all actions must comply with relevant professional body
standards, legislation, codes of professional conduct and client care, and approved
guides. Legislation is available from http://www.legislation.govt.nz and codes of
professional conduct and client care, and approved guides are available from
http://www.reaa.govt.nz.
Analysing the job includes the collection and recording of information concerning the
purpose of a job, its major duties, the conditions under which it is performed, and the
knowledge and skills needed to perform the job effectively.
Job description is a statement of the duties, working conditions, and other significant
requirements associated with a job.
Job design is the process of allocating specific work tasks and responsibilities to
individuals and groups.
Person specification is a statement of the skills, abilities, education, and experience
needed to perform a job.
Prescribed forms are available from the Real Estate Agents Authority website
http://www.reaa.govt.nz. They are prescribed in the Real Estate Agents (Licensing)
Regulations 2009. There are separate forms for all categories of licence.
Salesperson:
Form 4 Application for a salesperson’s licence
Form 5 Declaration in support of an application by an individual for an agent’s,
branch manager’s, or salesperson’s licence
Form 11 Advertisement concerning application by individual for agent’s, branch
manager’s, or salesperson’s licence.
Branch manager:
Form 3 Application for a branch manger’s licence
Form 5 Declaration in support of an application by an individual for an agent’s,
branch manager’s, or salesperson’s licence
Form 11 Advertisement concerning application by individual for agent’s, branch
manager’s, or salesperson’s licence.
Individual agent:
Form 1 Application by an individual for an agent’s licence.
Form 5 Declaration in support of an application by an individual for an agent’s,
branch manager’s, or salesperson licence.
Form 11 Advertisement concerning application by individual for agent’s, branch
manager’s, or salesperson’s licence.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4696 version 6
Page 3 of 6
Company licence:
Form 2 Application by a company for an agent’s licence
Form 6 Declaration in support of an application by a company for an agent’s licence
Form 12 Advertisement concerning application by company for agent’s licence.
Individual salesperson, branch managers, agent’s renewal:
Form 7 Application for renewal of an agent’s licence issued to an individual, branch
manager’s licence, or salesperson’s licence.
Company licence renewal:
Form 8 Application for renewal of an agent’s licence issued to a company.
Temporary licence:
Form 9 Application for a temporary licence to carry on business as an agent.
Recruitment is the process of finding and attempting to attract job candidates who
are capable of effectively filling job vacancies.
Selection is the process of determining which candidates would best fill specific jobs.
Standard human resource practices allow for practices that ensure compliance with
all employment legislation and cover practices that foster good employee and
contractor relationships.
3
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
Outcomes and evidence requirements
Outcome 1
Design and analyse jobs, and complete job descriptions and person specifications for all
real estate staff.
Range
includes but is not limited to – salesperson, branch manager, administration,
personal assistants.
Evidence requirements
1.1
The design and analysis of job content, responsibilities, and accountabilities are
consistent with real estate company procedures and ss 48, 49, 50 of the Act.
1.2
Preparation of job descriptions and person specifications are consistent with
real estate company procedures and ss 48, 49, 50 of the Act.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4696 version 6
Page 4 of 6
Outcome 2
Recruit, select, and induct staff according to company procedures.
Range
employees, contractors.
Evidence requirements
2.1
The recruitment and selection of staff are consistent with company procedures
and industry requirements.
2.2
The induction of new staff is consistent with standard human resource
practices.
Outcome 3
Manage applications to the Real Estate Agents Authority for salespersons’, branch
managers’, and agents’ licences.
Evidence requirements
3.1
Applications for salespersons and branch managers are made on the current
prescribed forms.
Range
employees, contractors.
3.2
Applications for the approval of individual agent and company licences are
made on the current prescribed forms.
3.3
Applications for renewal of salesperson, branch manager and agent licences
are made on the current prescribed forms.
3.4
Applications for temporary licence to carry on business as an agent are made
on the current prescribed form.
Outcome 4
Develop employment agreements and contracts for service with independent contractors.
Evidence requirements
4.1
Employment agreements for employees and contracts for service for
independent contractors are completed in accordance with the Employment
Relations Act 2000, Human Rights Act 1993, and Privacy Act 1993.
4.2
Contracts for service and employment agreements are developed consistent
with job descriptions.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4696 version 6
Page 5 of 6
Outcome 5
Develop procedures for correction of unsatisfactory work as defined in the job description.
Range
employees, contractors.
Evidence requirements
5.1
Procedures, for correction of unsatisfactory work as defined in the job
description that could lead to dismissal, are developed in accordance with
employment agreements and contracts for service, contract law, Employment
Relations Act 2000, Holidays Act 2003, Health and Safety in Employment Act
1992, Human Rights Act 1993, and the Privacy Act 1993.
Outcome 6
Develop procedures for the dismissal of employees and contractors.
Evidence requirements
6.1
The procedures developed for dismissal of employees and contractors are
consistent with employment agreements and contracts for service, contract law,
Human Rights Act 1993, Employment Relations Act 2000, and standard human
resource practice.
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 July 1995
31 December 2013
Revision
2
13 November 1997
31 December 2013
Review
3
19 January 1999
31 December 2013
Review
4
18 December 2006
31 December 2013
Review
5
12 February 2010
31 December 2013
Rollover and
Revision
6
16 August 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4696 version 6
Page 6 of 6
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation at
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016