7997 version 4
28-Jun-16
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COMMUNITY WORK
Facilitate strategies to respond to crisis
situations in the community
level:
6
credit:
6
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: identify a
state of crisis in the community; identify community needs in
the crisis situation; facilitate planning to respond to the crisis
situation in the community; and facilitate implementation of
the plan to respond to the crisis situation in the community.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement Te Tiriti o Waitangi in the social
services).
 New Zealand Qualifications Authority 2016
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COMMUNITY WORK
Facilitate strategies to respond to crisis
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2
Glossary
Community may include but is not limited to: a
community of interest, a community of locality, a
cultural community, or a kin group. People awarded
credit for this unit standard demonstrate competence in
one context.
Community needs include immediate, short, medium,
and long term needs; and may include but are not
limited to - food, clothing, shelter, community or social
change, conflict resolution, mediation, counselling,
finance, health, income support, industrial advocacy,
legal action, legal services, safety needs.
Crisis means a state of significant change or upset in
the equilibrium of a community, usually requiring short,
medium, and long term responses. Crises may be
provoked by events such as significant cultural,
economic, political, or social change, or by disaster
situations, leading to a state both of danger to the
community, and opportunity for positive community
development. People awarded credit for this unit
standard demonstrate competence in one context, with
any combination of the above factors.
Facilitation method(s) may include but are not limited
to: group discussion, hui, individual dialogue, oral and
written opinion or presentation, seminar, workshop,
written report.
Facilitation role(s) may include but are not limited to:
broker, co-ordinator, decision-maker, educator, enabler,
facilitator, leader, presenter, researcher.
Key people may include but are not limited to people
within a family, whānau, hapū, iwi, group, agency, or
organisation who are given the authority or mana to
speak on behalf of those people by virtue of their
position, expertise, or knowledge. Where a community
of locality is the focus, key people include those
identified from a cross section of individuals and
organisations that provide services to the community of
locality.
 New Zealand Qualifications Authority 2016
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COMMUNITY WORK
Facilitate strategies to respond to crisis
situations in the community
Nature of the community is determined by reference to
factors that may include but are not limited to the age
and stage of development, cultures, developmental
needs, disabilities, gender, goals, health status,
interests,
kin
relationships,
language,
sexual
orientation, and socio-economic status of the members
of the community. People awarded credit for this unit
standard demonstrate competence in one context, with
any combination of the above factors.
3
People awarded credit in this unit standard show that
their actions are guided and supported by valid theory
for social service practice. Evidence is required of
social service theory that is derived from authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work; cultural
theory; practice research.
Elements and Performance Criteria
element 1
Identify a state of crisis in the community.
performance criteria
1.1
A state of crisis in the community is identified according to consultation with key
people in the community.
1.2
The nature and extent of the crisis is defined according to consultation with key
people in the community.
1.3
Identification of the social service worker's role in the crisis is approved
according to relevant criteria.
Range:
relevant criteria may include but are not limited to - the social
service worker's job description; role and function of the service
provider; nature of the community; available resources.
 New Zealand Qualifications Authority 2016
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COMMUNITY WORK
Facilitate strategies to respond to crisis
situations in the community
element 2
Identify community needs in the crisis situation.
performance criteria
2.1
Community needs are identified according to analysis of the crisis situation and
resources available in the community to respond to the crisis.
2.2
Community needs are defined according to consultation with key people in the
community.
element 3
Facilitate planning to respond to the crisis situation in the community.
performance criteria
3.1
Role(s) and method(s) used to facilitate planning match the nature of the
community and the nature of the crisis.
3.2
Facilitation enables design of a plan that covers essential elements to respond
to the crisis situation.
Range:
3.3
essential elements include - objectives that match identified
community needs; strategies that have the potential to meet
objectives; resources that are available to meet objectives;
resources may include but are not limited to - accommodation,
alliances for change, clothing, conflict resolution or mediation
services, cultural expertise, educational resources, finance,
financial or legal advice or services, food, grants, health and
safety services, industrial advocates, labour, technology,
transport, oral and written resources.
Facilitation enables design of a plan that incorporates all factors essential to
implementation of the strategies.
Range:
factors may include but are not limited to - time frame;
responsibilities and accountabilities of people who will be involved
in implementing the plan; contingencies; procedures to be
followed in relation to contingencies; methods for evaluating
progress towards achieving the objectives.
 New Zealand Qualifications Authority 2016
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COMMUNITY WORK
Facilitate strategies to respond to crisis
situations in the community
element 4
Facilitate implementation of the plan to respond to the crisis situation in the community.
performance criteria
4.1
Role(s) and method(s) used to facilitate implementation match the nature of the
community, the nature of the crisis, and the objectives of the plan.
4.2
Facilitation enables implementation of strategies in accordance with the plan.
4.3
Facilitation enables evaluation of strategies using methods that measure
outcomes against the objectives and goals of the participants.
4.4
Where necessary, strategies are revised according to the outcomes of the
evaluation.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016