NZQA registered unit standard
27960 version 3
Page 1 of 3
Title
Monitor and maintain health, safety and security practices for a
service delivery organisation
Level
4
Purpose
Credits
5
This unit standard contains a set of competencies for people
who are working in a service delivery role in the hospitality,
retail or travel and tourism sectors.
This unit standard will be assessed in a service delivery
context, and relates to the knowledge and skills required to
monitor and maintain specific health and safety and security
practices in a hospitality, retail or travel and tourism workplace.
Classification
Service Sector Skills > Service Delivery
Available grade
Achieved
Explanatory notes
1
Definitions
Customer may include but are not limited to – internal customers, external
customers, guests.
Establishment requirements – any policy, procedure, process or agreed
requirement(s), either written or oral, made known to the candidate prior to
assessment against this unit standard.
2
Monitor and maintain in the context of this unit standard means to have an influence
on the successful operation of a functional area or team without necessarily any
formal line reporting authority. It covers the responsibility of a team member to
support and possibly guide their colleagues to ensure collective outcomes are met. It
would involve being watchful for potential or actual issues or problems and taking
some responsibility for ensuring they are addressed in line with establishment
requirements.
3
Legislation to be complied with includes but is not limited to – the Health and Safety
in Employment Act 1992, Resource Management Act 1991.
4
Evidence for the practical components of this unit standard must be gathered in the
workplace within the candidate’s area of responsibility and meet commercial
competence requirements.
Outcomes and evidence requirements
Outcome 1
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27960 version 3
Page 2 of 3
Monitor and maintain health and safety practices for operational roles in an organisation
that provides service delivery outcomes.
Range
evidence is required of a minimum of three health and safety practices in the
candidate’s workplace.
Evidence requirements
1.1
Procedures are outlined for monitoring and maintaining the application of health
and safety practices that relate specifically to service delivery outcomes in
accordance with legislative and establishment requirements.
1.2
Staff are monitored to ensure personal protective equipment required for the
service delivery job role is worn correctly, and any issues are actioned in
accordance with establishment requirements.
1.3
Health and safety practices are monitored to ensure compliance with service
delivery outcomes, and any issues are actioned in accordance with
establishment requirements.
1.4
Accident and incident reports related to service delivery outcomes are
monitored and actioned, where required, in accordance with establishment
requirements.
Outcome 2
Monitor and maintain security practices for operational roles in an organisation that
provides service delivery outcomes.
Evidence requirements
2.1
Procedures for ensuring customer security are monitored to ensure compliance,
and any issues are actioned in accordance with establishment requirements.
2.2
Procedures for ensuring establishment security are monitored to ensure
compliance, and any issues are actioned in accordance with establishment
requirements.
2.3
Procedures for ensuring staff security are monitored to ensure compliance, and
any issues are actioned in accordance with establishment requirements.
Planned review date
ServiceIQ
SSB Code 9068
31 December 2020
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27960 version 3
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
12 December 2013
31 December 2016
Review
2
22 August 2014
31 December 2017
Rollover and
Revision
3
20 August 2015
N/A
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes
to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016