XXXXXXXXX Limited
QUALITY MANUAL – Issue 01
Company Background
XXXXXXXXXXX is a privately owned company founded in XXXXX by two toolmakers; XXXXXXX and XXXXXXX. The
company specialises in the production of miniature precision stampings and Electro-plating for the following industries:
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Electronics
Computer
Telecommunications
Automotive
Medical
XXXXXXXXXXX are highly skilled in designing and developing customer specific stampings in close consultation with
customers, and also produce a comprehensive standard range of single and dual in-line lead-frames for the hybrid and thick
film industries.
The business is split into two operating companies, as detailed below:
XXXXXXX Limited
XXXXXXX Limited
Specialists in the design, construction and manufacture of
tooling, including production of miniature precision
stampings.
Specialists in reel-to-reel Electro-plating, selective and
special wire plating.
Manual Scope
XXXXXXXXX operate a quality management system that complies with the requirements of BS EN ISO 9001:2000, it is
monitored and maintained by the Quality Manager and reviewed for continuing adequacy and performance during
Management Review.
Individual heads of Departments are responsible for the development and maintenance of procedures within their
Departments, and for the effective communication of the systems in operation to all personnel involved in the
implementation and operation of those Procedures.
The intention of the Quality Management System is:
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To establish the resources and processes required in order to deliver results in accordance with customer requirements,
XXXXXXXX Ltd policies and statutory and regulatory requirements.
To monitor and measure the processes against policies, objectives and requirements for XXXXXXXX Ltd products and
services, and to report results.
To define, monitor and control any processes that may be outsourced.
To take action in order to continually improve process performance.
This Quality manual describes the quality system of XXXXXXXXX Limited, as required by the ISO 9001:2000 standard. It
covers all products designed and/or manufactured by XXXXXXXXXX Limited.
Manual Control
The Quality Manager shall control the revision and distribution of the Quality manual; changes shall be approved by the
Managing Director prior to implementation. Details of changes to this Manual are recorded at the end of this document
(Revision Record). The Quality Manual is stored as a ‘live’ document on the XXXXXXXXX Ltd intranet, to ensure that only
the current copy can be accessed.
Quality Policy
It is the policy of the Directors and Management of XXXXXXXXX to improve the performance of the Quality Management
System and its associated procedures through a continuous programme of data collection, analysis and action.
Quality Objectives
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Improve customer satisfaction to an average classification of ‘excellent’.
Reduce RMPK values below 2 for all regularly-run products.
Procedures
Procedures have been constructed to ensure compliance to the various internal and external requirements to which
XXXXXXXX subscribe. It is the responsibility of procedure owners to ensure that procedures are maintained. Refer to the
appropriate procedure for details of how XXXXXXXXX Ltd satisfy various internal and external requirements.
XXXXXXXXX Limited
QUALITY MANUAL – Issue 01
Process Interaction
Management Responsibility
Measurement,
Analysis and
Improvement
Business Plan
Quality
Objectives
Resources
Quality Policy
Processes
Customer
Design
Maintenance
Manufacturing
Storage
Product
Requirements
Sales
Product
Satisfaction
Process Map
Customer
Sales processes
Sales enquiries
Production processes
Purchasing processes
Production
schedule
Purchasing
policy manual
Order receipt
Project
Engineering
Design processes
Tooling
quotations
Supplier
processes
Customer
satisfaction
Design review
Change note
Maintenance processes
Calibration processes
Maintenance
Calibration
Toolroom processes
Tool
development
Tool repair
QA processes
Stamping
inspection
Stamping process
Stamping
process
General processes
Plating process
Plating process
(AVX)
Plating
inspection
Press setting
Plating process
(BA)
non-conforming
product
Preventive
action
Material
inspection
Training
internal audits
Stores processes
Document
control
Map Key
Record control
Incoming
materials
Packing
Documented
procedure
Corrective
action
Managment
review
Undocumented
procedure
Revision Record
Issue
Level
1
Change Details
Date
Revised Manual Introduced
21/04/2005
Approval
Position
Signature
Managing Director