XXXXXXXXX Limited QUALITY MANUAL – Issue 01 Company Background XXXXXXXXXXX is a privately owned company founded in XXXXX by two toolmakers; XXXXXXX and XXXXXXX. The company specialises in the production of miniature precision stampings and Electro-plating for the following industries: Electronics Computer Telecommunications Automotive Medical XXXXXXXXXXX are highly skilled in designing and developing customer specific stampings in close consultation with customers, and also produce a comprehensive standard range of single and dual in-line lead-frames for the hybrid and thick film industries. The business is split into two operating companies, as detailed below: XXXXXXX Limited XXXXXXX Limited Specialists in the design, construction and manufacture of tooling, including production of miniature precision stampings. Specialists in reel-to-reel Electro-plating, selective and special wire plating. Manual Scope XXXXXXXXX operate a quality management system that complies with the requirements of BS EN ISO 9001:2000, it is monitored and maintained by the Quality Manager and reviewed for continuing adequacy and performance during Management Review. Individual heads of Departments are responsible for the development and maintenance of procedures within their Departments, and for the effective communication of the systems in operation to all personnel involved in the implementation and operation of those Procedures. The intention of the Quality Management System is: To establish the resources and processes required in order to deliver results in accordance with customer requirements, XXXXXXXX Ltd policies and statutory and regulatory requirements. To monitor and measure the processes against policies, objectives and requirements for XXXXXXXX Ltd products and services, and to report results. To define, monitor and control any processes that may be outsourced. To take action in order to continually improve process performance. This Quality manual describes the quality system of XXXXXXXXX Limited, as required by the ISO 9001:2000 standard. It covers all products designed and/or manufactured by XXXXXXXXXX Limited. Manual Control The Quality Manager shall control the revision and distribution of the Quality manual; changes shall be approved by the Managing Director prior to implementation. Details of changes to this Manual are recorded at the end of this document (Revision Record). The Quality Manual is stored as a ‘live’ document on the XXXXXXXXX Ltd intranet, to ensure that only the current copy can be accessed. Quality Policy It is the policy of the Directors and Management of XXXXXXXXX to improve the performance of the Quality Management System and its associated procedures through a continuous programme of data collection, analysis and action. Quality Objectives Improve customer satisfaction to an average classification of ‘excellent’. Reduce RMPK values below 2 for all regularly-run products. Procedures Procedures have been constructed to ensure compliance to the various internal and external requirements to which XXXXXXXX subscribe. It is the responsibility of procedure owners to ensure that procedures are maintained. Refer to the appropriate procedure for details of how XXXXXXXXX Ltd satisfy various internal and external requirements. XXXXXXXXX Limited QUALITY MANUAL – Issue 01 Process Interaction Management Responsibility Measurement, Analysis and Improvement Business Plan Quality Objectives Resources Quality Policy Processes Customer Design Maintenance Manufacturing Storage Product Requirements Sales Product Satisfaction Process Map Customer Sales processes Sales enquiries Production processes Purchasing processes Production schedule Purchasing policy manual Order receipt Project Engineering Design processes Tooling quotations Supplier processes Customer satisfaction Design review Change note Maintenance processes Calibration processes Maintenance Calibration Toolroom processes Tool development Tool repair QA processes Stamping inspection Stamping process Stamping process General processes Plating process Plating process (AVX) Plating inspection Press setting Plating process (BA) non-conforming product Preventive action Material inspection Training internal audits Stores processes Document control Map Key Record control Incoming materials Packing Documented procedure Corrective action Managment review Undocumented procedure Revision Record Issue Level 1 Change Details Date Revised Manual Introduced 21/04/2005 Approval Position Signature Managing Director