25500 version 1
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Demonstrate knowledge of consolidation quotation consultant role
responsibilities, and complete quotation tasks
Level
3
Credits
5
Purpose
People credited with this unit standard are able to demonstrate knowledge of
the role responsibilities of a consolidation quotation consultant, and complete
quotation tasks in a consolidation environment in the travel industry.
This unit standard is specifically designed for use within a consolidation
environment in the travel industry.
Subfield
Tourism
Domain
Travel
Status
Registered
Status date
20 February 2009
Date version published
20 February 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Quotations may be produced electronically and/or manually in accordance with
airline requirements and travel industry workplace policies and procedures.
2
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training environment if simulated workplace
conditions are able to be provided that reflect the standards of a travel industry
workplace.
 New Zealand Qualifications Authority 2016
25500 version 1
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3
Definitions
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Consolidation environment refers to a division within a wholesale travel organisation
or a standalone organisation which only deals with international airfares.
Specialist consolidation product knowledge refers to airline and airline-related
information and may include but is not limited to – airline routes, alliances, fare types,
taxes, fuel surcharges.
4
Recommended texts for this unit standard are the ServiceIQ training resources. A list
of these and an order form can be obtained from ServiceIQ, PO Box 25522,
Wellington 6146, or by telephone on 0800 868 636, or available at
http://www.serviceiq.org.nz.
Elements and performance criteria
Element 1
Demonstrate knowledge of the role responsibilities of a consolidation quotation consultant.
Performance criteria
1.1
The role responsibilities of a consolidation quotation consultant are described in
accordance with travel industry workplace policies and procedures.
Range
responsibilities may include but are not limited to – answering
enquiries, quoting, providing support to travel agents, queues.
Element 2
Complete quotation tasks in a consolidation environment in the travel industry.
Performance criteria
2.1
Specialist consolidation product knowledge is demonstrated in accordance with
travel industry workplace policies and procedures.
Range
2.2
respond to specialist consolidation enquires;
evidence is required for three enquiries.
Point to point itineraries are quoted in accordance with airline requirements and
travel industry workplace policies and procedures.
Range
short haul, long haul;
evidence is required for four different itineraries for each.
 New Zealand Qualifications Authority 2016
25500 version 1
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2.3
Short haul and long haul itineraries are quoted in accordance with airline
requirements and travel industry workplace policies and procedures.
Range
2.4
Round the world itineraries are quoted in accordance with airline requirements
and travel industry workplace policies and procedures.
Range
2.5
four different round the world itineraries.
Ticketed itineraries requiring reissue are requoted in accordance with airline
requirements and travel industry workplace policies and procedures.
Range
2.6
short haul and long haul itineraries must include a minimum of four
sectors;
evidence is required for four different itineraries for each.
evidence is required for two different requotes.
Cancellation fees for ticketed itineraries requiring cancellation are advised in
accordance with airline requirements and travel industry workplace policies and
procedures.
Range
evidence is required for two different cancellations.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016