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Demonstrate knowledge of consolidation ticketing consultant role
responsibilities, and complete ticketing tasks
Level
3
Credits
5
Purpose
People credited with this unit standard are able to demonstrate knowledge of
the role responsibilities of a consolidation ticketing consultant, and complete
ticketing tasks in a consolidation environment in the travel industry.
This unit standard is specifically designed for use within a consolidation
environment in the travel industry.
Subfield
Tourism
Domain
Travel
Status
Registered
Status date
20 February 2009
Date version published
20 February 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Tickets must be produced electronically and/or requested from the airline in
accordance with airline requirements and travel industry workplace policies and
procedures.
2
This unit standard has been designed for assessment in a travel industry workplace.
Evidence of competency in this unit standard cannot be demonstrated under
simulated conditions in a training provider environment.
 New Zealand Qualifications Authority 2016
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3
Definitions
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Consolidation environment refers to a division within a wholesale travel organisation
or a standalone organisation which only deals with international airfares.
Specialist consolidation product knowledge refers to airline and airline-related
information and may include but is not limited to – airline routes, alliances, fare types,
taxes, fuel surcharges.
Elements and performance criteria
Element 1
Demonstrate knowledge of the role responsibilities of a consolidation ticketing consultant.
Performance criteria
1.1
The role responsibilities of a consolidation ticketing consultant are described in
accordance with travel industry workplace policies and procedures.
Range
responsibilities may include but are not limited to – answering
enquiries, ticketing, providing support to travel agents, queues.
Element 2
Complete ticketing tasks in a consolidation environment in the travel industry.
Performance criteria
2.1
Specialist consolidation product knowledge is demonstrated in accordance with
travel industry workplace policies and procedures.
Range
2.2
Point to point itineraries are checked and issues needing resolution are referred
to the retail travel consultant in accordance with airline requirements and travel
industry workplace policies and procedures.
Range
2.3
respond to specialist consolidation enquires;
evidence is required for three enquiries.
short haul, long haul;
evidence is required for two different itineraries for each.
Point to point itineraries are ticketed in accordance with airline requirements
and travel industry workplace policies and procedures.
Range
short haul, long haul;
evidence is required for two different itineraries for each.
 New Zealand Qualifications Authority 2016
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2.4
Short haul and long haul itineraries are checked and issues needing resolution
are referred to the retail travel consultant in accordance with airline
requirements and travel industry workplace policies and procedures.
Range
2.5
Short haul and long haul itineraries are ticketed in accordance with airline
requirements and travel industry workplace policies and procedures.
Range
2.6
four different itineraries.
Fare differences are calculated for ticketed itineraries requiring reissue in
accordance with airline requirements and travel industry workplace policies and
procedures.
Range
2.9
four different itineraries.
Round the world itineraries are ticketed in accordance with airline requirements
and travel industry workplace policies and procedures.
Range
2.8
short haul and long haul itineraries must include a minimum of four
sectors;
evidence is required for two different itineraries for each.
Round the world itineraries are checked and issues needing resolution are
referred to the retail travel consultant in accordance with airline requirements
and travel industry workplace policies and procedures.
Range
2.7
short haul and long haul itineraries must include a minimum of four
sectors;
evidence is required for two different itineraries for each.
evidence is required for two different reissues.
Cancellation fees for ticketed itineraries requiring cancellation are advised in
accordance with airline requirements and travel industry workplace policies and
procedures.
Range
evidence is required for two different cancellations.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016