25195 version 1
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Explain travel industry brochures and travel-related documents
Level
3
Credits
4
Purpose
People credited with this unit standard are able to explain information in
travel brochures used in the travel industry; and explain information in travelrelated documents used in the travel industry.
Subfield
Tourism
Domain
Travel
Status
Registered
Status date
17 October 2008
Date version published
17 October 2008
Planned review date
31 December 2013
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is based on actual or simulated performance of the candidate
explaining travel brochures and travel-related documents orally to a customer and/or
work colleague. The explanation must be given within a timeframe appropriate to a
travel industry workplace.
2
Candidates may know in advance the travel brochures and travel-related documents
to be used in assessment.
3
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training environment if simulated workplace
conditions are able to be provided that reflect the standards of a travel industry
workplace.
 New Zealand Qualifications Authority 2016
25195 version 1
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4
Definitions
Travel brochure refers to a brochure produced by a travel company containing a
minimum of six pages. Travel companies include wholesalers, suppliers and general
sales agents (GSAs).
Travel industry terminology refers to terms, phrases, acronyms, and abbreviations
used in the travel industry.
Product information refers to information about products and/or services.
Travel industry workplace policies and procedures refers to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives, and documentation.
5
Recommended texts for this unit standard are the ServiceIQ training resources. A list
of these and an order form can be obtained from ServiceIQ , PO Box 25522,
Wellington 6146, or by telephone on 0800 868 636, or available at
http://www.serviceiq.org.nz.
Elements and performance criteria
Element 1
Explain information in travel brochures used in the travel industry.
Range
two travel brochures obtained from different travel companies.
Performance criteria
1.1
The benefits of using an index and/or table of contents to locate specific
information are explained.
1.2
Travel industry terminology used in each travel brochure is explained in
accordance with travel industry usage.
Range
1.3
Product information is explained in accordance with supplier requirements.
Range
1.4
evidence is required for five from each travel brochure.
product information may include but is not limited to – air
transportation,
ground
transportation,
accommodation,
sightseeing, excursions, cruises;
evidence is required for five different pieces of product information
from each travel brochure.
Booking conditions or terms and conditions used in each travel brochure are
interpreted and explained in accordance with supplier requirements.
Range
deposit, final payment, amendments, cancellation.
 New Zealand Qualifications Authority 2016
25195 version 1
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Element 2
Explain information in travel-related documents used in the travel industry.
Range
travel-related documents may include but are not limited to – workplace policies
and procedures manual, supplier manuals, agency terms and conditions, travel
insurance brochures, fare rules;
evidence is required for two different types of travel-related documents.
Performance criteria
2.1
Travel industry terminology used in each travel-related document are explained
in accordance with travel industry usage.
Range
2.2
evidence is required for three from each travel-related document.
Information within each travel-related document is interpreted and explained in
accordance with supplier requirements and/or travel industry workplace policies
and procedures.
Range
evidence is required for five pieces of information from each travelrelated document.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016