18112 version 2
16-Apr-20
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ROAD TRANSPORT OPERATIONS
Demonstrate knowledge of operational activities specific to the taxi industry level: credit: planned review date: sub-field: purpose:
4
4
July 2009
Commercial Road Transport
This unit standard is intended for supervisors and despatchers in taxi companies.
People credited with this unit standard are able to describe: security practices for a taxi organisation; methods of identifying potentially dangerous taxi passengers; processes for monitoring and maintaining taxi organisation’s customer service standards; and requirements relevant to taxi passengers with special needs. entry information: accreditation option: moderation option:
Open.
Evaluation of documentation and visit by NZQA and industry.
A centrally established and directed national moderation system has been set up by the NZ Motor Industry Training
Organisation (Incorporated). special notes: 1 Legislation to be complied with includes:
Land Transport Act 1998;
Privacy Act 1993.
2 Any new, amended or replacement Acts, regulations,
Rules, standards, codes of practice, or Land Transport
New Zealand requirements or conditions affecting this unit standard will take precedence for assessment purposes, pending review of this unit standard.
3 Organisational requirements include any legal requirements, standards, codes of practice, organisational and/or site policies and procedures, industry best practice and manufacturers’ instructions.
These must be available to candidates, providers, and assessors.
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New Zealand Qualifications Authority 2020

18112 version 2
16-Apr-20
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ROAD TRANSPORT OPERATIONS
Demonstrate knowledge of operational activities specific to the taxi industry
Elements and Performance Criteria element 1
Describe security practices for a taxi organisation. performance criteria
1.1 The description outlines the security clearance system for drivers transporting
VIPs.
1.2 The description outlines organisational requirements for protection of drivers.
1.3 The description identifies locations that are potentially dangerous to taxi drivers.
Range: includes but is not limited to
– isolated locations, areas of poor lighting, known high risk locations, known high risk times of day.
1.4 The description specifies organisational requirements regarding enquiries from the public for information about taxi drivers, operators, and passengers. element 2
Describe methods of identifying potentially dangerous taxi passengers. performance criteria
2.1 The description identifies behaviours and actions that suggest a passenger is potentially dangerous.
Range: includes but is not limited to
– hostile, argumentative, aggressive and threatening behaviours, affected by drugs, affected by alcohol, mention of weapons.
2.2 element 3
The description specifies organisational requirements for situations where the
Police will be alerted and/or taxis must not be despatched.
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New Zealand Qualifications Authority 2020

18112 version 2
16-Apr-20
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ROAD TRANSPORT OPERATIONS
Demonstrate knowledge of operational activities specific to the taxi industry
Describe processes for monitoring and maintaining taxi organisation’s customer service standards. performance criteria
3.1 The description includes an analysis of reported complaints in terms of compliance with legal and organisational customer service standards.
3.2 The description includes the process for inspecting vehicles for compliance with legal and organisational requirements.
Range: signage, Certificate of Fitness, registration, cleanliness, company permits.
3.3 The description includes the process for checking drivers for compliance with legal and organisational requirements.
Range: personal presentation and dress, driver licence, current driver identification card.
3.4 element 4
Taxi roster system is described in terms of maintenance of 24 hour vehicle availability and any exemptions from this requirement.
Describe requirements relevant to taxi passengers with special needs. performance criteria
4.1 The description outlines assistance required by passengers with special needs.
Range: communication skills required of drivers, needs of people with visual and/or hearing impairments, assistance to people with mobility aids, assistance to people with intellectual impairment.
4.2 The description includes the requirements of the local regional council for use of
Total Mobility vouchers and, where these are used, swipe cards.
4.3 The description includes the particular requirements of two disability agencies for escorting their clients with special needs.
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New Zealand Qualifications Authority 2020

18112 version 2
16-Apr-20
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ROAD TRANSPORT OPERATIONS
Demonstrate knowledge of operational activities specific to the taxi industry
4.4 The description includes regional council and organisational requirements for drivers to have been trained in carrying passengers with special needs.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
This unit standard is covered by AMAP 0092 which can be accessed at http://www.nzqa.govt.nz/site/framework/search.html.
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New Zealand Qualifications Authority 2020