NZQF NQ Ref
Version
1490
Page 1 of 5
2
National Certificate in Hospitality (Quick Service Restaurants) (Level 2)
Level
2
Credits
40
This qualification is expiring. The last date to meet the requirements is 31 December
2016.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in Food
and Beverage Service (Level 3) with strands in Cafe Services, Bar Services, Restaurant
Services, Buffet Services, Functions Services, Barista, and Quick Service Restaurants
Services [Ref: 2104]. People currently working towards this replaced qualification may
either complete the requirements by 31 December 2016 or transfer their results to the
replacement qualification.
After 31 December 2014 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Republished
Review
Version
1
1
2
Date
April 2009
June 2013
January 2015
Last Date for Assessment
December 2016
December 2016
December 2016
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Email
ServiceIQ
SSB Code 9068
MoE Code 7176
0800 868 636
qualifications@serviceiq.org.nz
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
1490
Page 2 of 5
2
National Certificate in Hospitality (Quick Service Restaurants) (Level 2)
Level
2
Credits
40
Purpose
This qualification is for people who work in a crew role in a quick service restaurant. The
compulsory section of the qualification covers the skills and knowledge related to working
safely, food safety, personal presentation, informing customers, performing crew duties,
assembling food, cleaning, serving customers, providing takeaway food and packing food
orders. This covers essential skills also required in the food and beverage service
industry. This qualification, therefore, shares many standards in common with the National
Certificate in Hospitality (Food and Beverage Service) (Level 2) with strands in Counter
Food Service, Takeaway Food Service, Table Food Service, Buffet Food Service, and
Beverage Service [Ref: 0555]. The elective section of the qualification enables candidates
to select specific standards that compliment their specific job roles in the brand
organisation.
This qualification may lead to the National Certificate in Hospitality (Quick Service
Restaurants) (Level 3) [Ref: 1491] and the National Certificate in Hospitality (Quick Service
Restaurants) (Level 4) [Ref: 1492].
Credit Range
Level 2 credits
Level 3 credits
Minimum totals
Compulsory
29
7
36
Elective
0-4
0-4
4
Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (Id). Any version of a standard with the same Id may be used to meet
qualification requirements that list the Id and/or that specify the past or current classification of the standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1490
Version
Page 3 of 5
2
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 4 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17593
Apply safe work practices in the workplace
2
4
Level
Credit
2
2
Level
Credit
2
2
3
3
3
4
2
2
25493
Prepare and clear areas for counter food service in a
commercial hospitality environment
Provide counter food and beverage service in a
commercial hospitality environment
Provide takeaway food service in a commercial
hospitality environment
Pack food and beverage orders for takeaway in a
commercial hospitality environment
Perform crew duties in a quick service restaurant
2
2
25495
Assemble food products in a quick service restaurant
2
3
25496
Serve customers in a quick service restaurant
2
4
Level
Credit
Service Sector > Hospitality > Cookery
ID
Title
13284
Clean food production areas and equipment
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14440
14441
14442
14443
Service Sector > Hospitality > Food Safety
ID
Title
167
Practise food safety methods in a food business
2
4
20666
Demonstrate a basic knowledge of contamination
hazards and control methods used in a food business
2
2
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1490
Version
Page 4 of 5
2
Service Sector > Hospitality > Hospitality Operations
ID
Title
14462
14469
Maintain personal presentation and greet customers in
the hospitality industry
Provide customers with information about an
establishment in the hospitality industry
Level
Credit
2
2
2
2
Elective
A minimum of 4 credits at Level 2 or above
Field
Subfield
Domain
Humanities
Service Sector
Communication Skills
Hospitality
Service Sector Skills
Any
Any
Service Sector - Core Skills
Other standard setting bodies whose standards are included in the
qualification
New Zealand Industry Training Organisation
Certification
The certificate will display the logos of NZQA, the Service Skills Institute (ServiceIQ) and
the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
310
Service Sector > Hospitality
110103
Food, Hospitality and Personal
Services > Food and Hospitality
> Food and Beverage Service
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
1490
Version
2
Page 5 of 5
Prerequisite Diagram
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016