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National Certificate in Hospitality (Functions Coordination) (Level 4)
Level
4
Credits
58
This qualification is expiring. The last date to meet the requirements is 31 December
2016.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in
Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage
Service, Catering Services and Quick Service Restaurants Services [Ref: 2109]. People
currently working towards this replaced qualification may either complete the requirements
by 31 December 2016 or transfer their results to the replacement qualification.
After 31 December 2014 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Republished
Republished
Review
Version
1
1
1
2
Date
December 2007
June 2013
June 2013
January 2015
Last Date for Assessment
December 2016
December 2016
December 2016
December 2016
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Email
ServiceIQ
SSB Code 9068
MoE Code 7176
0800 868 636
qualifications@serviceiq.org.nz
 New Zealand Qualifications Authority 2016
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National Certificate in Hospitality (Functions Coordination) (Level 4)
Level
4
Credits
58
Purpose
This qualification recognises the skills and knowledge required by people who are
responsible for the functions operation in a commercial hospitality establishment. They
may be involved in working in a hotel, food or catering operation.
The compulsory section of the qualification covers knowledge and skills in functions
coordination, time management, team membership, managing interpersonal conflict, giving
feedback on performance, dealing with customer complaints and providing customer
service. The elective section of the qualification enables candidates to select unit
standards from the hospitality or business areas that suit their specific job roles.
This certificate can lead on from the National Certificate in Hospitality (Entry Skills)
Ref: 1257, and can be a pathway to the National Diploma in Hospitality (Operational
Management) (Level 5) with strands in Kitchen Management; Food and Beverage
Management; Rooms Division Management; and Functions Management Ref: 1245.
Credit Range
Level 2 credits
Level 3 credits
Level 4 credits
Minimum totals
Compulsory
4
16
22
42
Elective
16
16
Requirements for Award of Qualification
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 16 credits as specified
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same Id may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
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Detailed Requirements
Compulsory
The following standards are required
Business > Business Operations and Development > Systems and Resources
Management
ID
Title
Level
16614
Apply time management concepts and methods in
business situations
4
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
9681
Credit
3
Credit
3
3
9704
Contribute within a group/team which has an
objective(s)
Manage interpersonal conflict
4
6
9705
Give and respond to feedback on performance
3
3
Level
Credit
Deal with customer complaints in the hospitality
industry
Provide positive hospitality customer experiences
3
2
3
8
Demonstrate knowledge of providing positive hospitality
customer experiences
Plan a function for a commercial hospitality
establishment
Generate function sheets for commercial hospitality
establishments
2
4
4
8
4
5
Service Sector > Hospitality > Hospitality Operations
ID
Title
14464
21853
21854
24517
24518
Elective
A minimum of 16 credits at Level 4 or above
Field
Subfield
Domain
Business
Any
Humanities
Business Operations and
Development
Communication Skills
Service Sector
Hospitality
ServiceIQ
SSB Code 9068
MoE Code 7176
Interpersonal
Communications
Any
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Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
The certificate will display the logos of NZQA and the Service Skills Institute (ServiceIQ).
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
Code
Description
310
Service Sector > Hospitality
NZSCED
Code
Description
110101 Food, Hospitality and Personal
Services > Food and Hospitality >
Hospitality
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016
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Version
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Prerequisite Diagram
ServiceIQ
SSB Code 9068
MoE Code 7176
 New Zealand Qualifications Authority 2016