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National Certificate in Sales (Level 3)
Level
3
Credits
70
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Sales (Level 3)
[Ref: 2237]. People currently working towards this replaced qualification may either
complete the requirements by December 2018 or transfer their results to the replacement
qualification.
After 31 December 2016 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Review
Version
1
2
Date
April 2011
December 2013
Last Date for Assessment
December 2018
December 2018
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB 9068
0800 863 693
04 817 5399
intel@serviceiq.org.nz
www.serviceiq.org.nz/
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National Certificate in Sales (Level 3)
Level
3
Credits
70
Purpose
This qualification, aimed at those wanting to start their career as a salesperson, will enable
a person to:
 understand marketing basics, target markets and their customers, and buyer behaviour
 develop effective and trusting business relationships and use prospecting techniques
with ethical behaviour
 recognise one’s selling style and achieve goals and targets
 understand the actions of the salesperson and the impact of those actions on their own
business and the customer’s business
 manage time, sales expectations and professional development to gain success
 negotiate and close a sale within the salespersons level of authority
 complete sales administration to track sales performance and provide product
information to customers.
This qualification is an entry-level qualification for the junior sales professional in the sales
industry. It will enable a person to use theoretical sales knowledge, use discretion and
judgement; and apply a range of known sales techniques to operate as a successful
salesperson. People will also use influencing and negotiation skills for the closure of a
sale within the bounds of responsibility designated to the position.
The core skills and knowledge required of a professional salesperson are outlined in the
compulsory section. The elective enables the inclusion of other industry competencies to
enable a person to work in their selected field of work.
Graduates of this qualification will have the skills and knowledge to take up occupations in
the workforce as a junior sales representative, sales supervisor, sales consultant, sales
team leader or telesales person.
This qualification leads to the National Certificate in Sales (Level 4) [Ref: 1650].
Special Notes
Recognition of current competence (RCC) acknowledges the skills and knowledge gained
from work and experience, or from courses or study already undertaken. Candidates may
go through an assessment process to gain credit for unit standards. The RCC process is
carried out by registered assessors and accredited providers. Candidates are encouraged
to contact ServiceIQ for information regarding RCC for the purposes of this qualification.
ServiceIQ
SSB 9068
 New Zealand Qualifications Authority 2016
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Credit Range
Level 3 or above credits
Minimum totals
Compulsory
55
55
Elective
15
15
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 15 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Service Sector > Retail, Distribution, and Sales > Sales
ID
Title
Level
Credit
3
10
3
4
3
4
26860
Apply knowledge of target markets, buyer behaviour
and marketing mix to sales situations
Examine sales roles and produce a personal
development plan for a career in sales
Apply knowledge of business performance measures to
sales situations
Manage buyer resistance in sales situations
3
4
26861
Apply sales skills and tools to sales situations
3
10
26862
Negotiate sales in one-on-one situations
3
4
26863
Demonstrate knowledge of business ethics and
corporate social responsibility as they apply to sales
professionals
Apply knowledge of the sales process to sales
situations
Apply knowledge of customer focused business
relationships to sales situations
3
4
3
6
3
4
26857
26858
26859
26864
26865
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Service Sector > Retail, Distribution, and Sales > Wholesale
ID
Title
10458
Communicate product information to sales clients
Level
Credit
4
5
Elective
A minimum of 15 credits
From anywhere on the DAS
Transition Arrangements
Version 2
Version 2 was issued to indicate that it was reviewed and replaced.
Previous version of the qualification
Version 1 contains a standard that replaced an earlier standard. For the purposes of this
qualification, people who have gained credit for the expiring standard are exempt from the
requirement to gain credit for the replacement standard – see table below.
Credit for
Exempt from
379
26862
Certification
This certificate will display the logos of NZQA, ServiceIQ and the organisation that has
been granted consent to assess against standards that meet the requirements of the
qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1882
Service Sector > Retail,
Distribution, and Sales > Sales
080501
Management and Commerce >
Sales and Marketing > Sales
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
ServiceIQ
SSB 9068
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