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National Certificate in Casino Surveillance (Supervisor) (Level 5)
Level
5
Credits
81
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been reviewed and designated expiring. It will not be replaced.
People currently working towards this qualification must complete its requirements by 31
December 2018. The last date of enrolment into programmes leading to this qualification is
31 December 2016.
This qualification has had expiring elective unit standard 23396 removed.
For detailed information see Review Summaries on the NZQA website.
This qualification contains expiring unit standards for which replacement unit standards
have now been registered. For the purposes of this qualification, people who have gained
credit for the replacement unit standards are exempt from the requirement to gain credit
for the expiring unit standards.
Credit for
Exempt from
1984
18337
1985
16342
11546, 11547
25689, 25690
16616
23397
18336
18337
1988
27517, 27518
NQF Registration Information
Process
Registration
Review
Review
ServiceIQ
SSB Code 9068
Version
1
2
3
Date
November 1997
August 2009
December 2015
Last Date for Assessment
December 2011
December 2018
December 2018
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Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
www.serviceiq.org.nz
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National Certificate in Casino Surveillance (Supervisor) (Level 5)
Level
5
Credits
81
Purpose
The National Certificate in Casino Surveillance (Supervisor) (Level 5) [Ref: 0407] is for
people who intend to work in a casino as a surveillance shift manager. The compulsory
section focuses on the organisational and technical skills required for casino surveillance
at the supervisory level. The elective section allows flexibility for the candidate to build up
a portfolio of relevant skills, including human development, law and security, as well as
higher level casino surveillance management skills.
Special Notes
To be admitted to a programme preparing for this Certificate the candidate must complete
the National Certificate in Casino Surveillance (Level 4) [Ref: 0406] or be able to
demonstrate equivalent knowledge and skills. To qualify to work in casino surveillance a
person must hold a Certificate of Approval issued by the Department of Internal Affairs.
Credit Range
Level 4 credits
Level 5 credits or above
Minimum totals
Compulsory
26
18
44
Elective
0-14
22-36
36
Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 36 credits as specified
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Detailed Requirements
Compulsory
The following standards are required
Business > Business Operations and Development > People Development and
Coordination
ID
Title
Level
Credit
1987
18337
Develop strategies to establish and maintain positive
workplace relationships
Determine, source, support, and evaluate training
and/or development for a team
4
5
4
5
Business > Business Operations and Development > Systems and Resources
Management
ID
Title
Level
Credit
16342
Identify key workplace organisational principles
4
4
27517
Improve the effectiveness of a process in an
organisation
Control flow of inputs in an operation in an organisation
4
4
4
3
Level
Credit
27518
Service Sector > Tourism > Casino Surveillance
ID
Title
12792
Supervise the operations of casino surveillance
5
12
12795
Control evidential material gathered during casino
surveillance procedures
Demonstrate knowledge of presenting evidence in court
on a casino incident
4
6
5
6
12797
Elective
A minimum of 36 credits
 Of which a minimum of 22 credits at Level 5 or above
Business > Business Operations and Development > Human Resource Management
ID
Title
Level
Credit
25682
25685
25689
25690
Demonstrate knowledge of staff recruitment and
appointment systems in human resource management
practice
Demonstrate knowledge of performance management
systems in human resource management practice
Introduce a programme for workforce health, safety,
and wellness into an organisation
Evaluate and maintain a programme for workforce
health, safety, and wellness in an organisation
ServiceIQ
SSB Code 9068
4
4
4
4
5
10
5
10
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ID
Title
Level
Credit
25691
Demonstrate knowledge of workforce health, safety,
and wellness programmes in human resource
management practice
4
4
Business > Business Operations and Development > People Development and
Coordination
ID
Title
Level
Credit
23397
Plan and monitor performance of others
Humanities > Communication Skills > Writing
ID
Title
9685
Write an analytical report
5
6
Level
Credit
5
5
Law and Security > Compliance and Law Enforcement > Compliance and Regulatory
Control
ID
Title
Level
Credit
4234
Take follow-up action for non-compliance
4
4
4235
5
4
5
5
4237
Plan and prepare for an investigation for compliance
and/or enforcement
Conduct an investigation for compliance and/or
enforcement
Establish an offence or offences
5
4
4238
Interview to collect evidence for a judicial hearing
6
4
4244
Give evidence in a judicial hearing
5
4
Level
Credit
6
15
Level
Credit
6
30
6
30
4236
Service Sector > Tourism > Casino Security
ID
Title
12784
Carry out a security review of a casino
Service Sector > Tourism > Casino Surveillance
ID
Title
12798
12799
Develop, implement, and manage casino surveillance
standards
Carry out a surveillance review of a casino
Transition Arrangements
Version 2
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Version 2 was issued following review in order to update content to reflect the results of
standard reviews.
Changes to content
 Standard 12794 was removed from the compulsory section and standards 9737, 11532,
11541, 11546 and 11550 were removed from the elective section.
 Standards 1984 and 1985 were removed from the compulsory section and replaced by
standards 18336 and 16342 respectively.
 Standard 12797 was added to the compulsory section and standards 12784, 12798,
12799, 23396, 23397, 25682, 25685, 25689-25691 were added to the elective section.
For detailed information see Review Summaries on the NZQA website.
People currently enrolled in programmes leading to the award of version 1 of this
qualification with credit for standards 1984 and 12794 may either complete the
requirements for that version or transfer their results to version 2. People without credit for
either of the standards listed above must transfer to version 2. People choosing to
complete version 1 must gain credit for standard 1985 by December 2009.
This qualification contains standards that replace earlier standards. For the purposes of
this qualification, people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
1984
18336
1985
16342
11546, 11547
25689, 25690
16616
23396, 23397
It is the intention of ServiceIQ that no existing candidate should be disadvantaged by the
changes to this qualification. Any person who considers they have been disadvantaged
may appeal to the SSB (see contact details below).
Previous versions of the qualification
Version 1 was issued to provide a qualification for those intending to work in a casino as a
surveillance shift manager.
Other standard setting bodies whose standards are included in the
qualification
Local Government Industry Training Organisation
NZQA
Certification
ServiceIQ
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This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1514
Service Sector > Tourism >
Casino Surveillance
080320
Management and Commerce >
Business and Management >
Racing and Gaming
Management
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
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Prerequisite Diagram
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016