NZQF NQ Ref
0990
Version
3
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National Certificate in Distribution (Level 2)
Level
2
Credits
52
Purpose
This is an entry level qualification for people who are working or intending to work in the
distribution industry. This qualification can be completed in the workplace, with an
education provider, or through a combination of the two.
This qualification recognises that the holder has the basic skills required for the safe
processing and handling of goods in a distribution facility. In addition, the holder will be
able to demonstrate a range of skills through the elective unit standards in this
qualification, including: interpersonal communication, literacy, numeracy, health and
safety, forklift operation, and first aid. The elective also includes a range of distribution
and stock control unit standards recognising the skills relevant to a distribution facility.
This qualification may lead to the National Certificate in Distribution (Level 3) [Ref: 0991],
which in turn may lead to the National Certificate in Distribution (Level 4) [Ref: 0992].
This qualification is not intended for people who work in a distribution environment
involving retail functions. People who work in this sector should undertake the National
Certificate in Retail (Level 2) [Ref: 0993].
Special Notes
This qualification replaced the National Certificate in Storekeeping and Warehousing
(Level 2) [Ref: 0768].
Credit Range
Level 1 credits
Level 2 or above credits
Minimum totals
Service Skills Institute
SSB Code 9068
Compulsory
2
13
15
Elective
0-10
27-37
37
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
3
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Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
• Compulsory standards
• Elective – A minimum of 37 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Service Sector > Retail, Distribution, and Sales > Distribution
ID
Title
Level
Credit
414
Demonstrate knowledge of the distribution environment
2
4
11985
Maintain safety in a distribution facility
2
3
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID
Title
Level
Credit
11971
Use safe work practices in a retail or distribution
environment
Service Sector > Retail, Distribution, and Sales > Stock Control
ID
Title
11972
Move goods manually and record stock movement in a
retail or distribution environment
2
3
Level
Credit
1
2
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
62
Maintain personal presentation and a positive attitude in 2
a workplace involving customer contact
Credit
3
Elective
A minimum of 37 credits
• Of which a minimum of 27 credits at Level 2 or above
Service Skills Institute
SSB Code 9068
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
3
Page 3 of 7
Business > Business Administration > Business Information Processing
ID
Title
Level
111
Use a word processor to produce documents for a
business or organisation
Core Generic > Core Generic > Work and Study Skills
ID
Title
26623
Use number to solve problems
Health > Health Studies > First Aid
ID
Title
Credit
2
5
Level
Credit
1
4
Level
Credit
26551
Provide first aid for life threatening conditions
2
1
26552
Demonstrate knowledge of common first aid conditions
and how to respond to them
2
1
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
497
17459
Demonstrate knowledge of workplace health and safety
requirements
Demonstrate and apply knowledge of safe manual
handling practices in the workplace
1
3
2
3
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
Credit
1277
Communicate information in a specified workplace
2
3
1304
Communicate with people from other cultures
3
2
3501
Demonstrate knowledge of and apply listening
techniques
Participate and communicate in a team or group to
complete a routine task
1
3
1
2
Level
Credit
3503
Humanities > Communication Skills > Writing
ID
Title
3483
Fill in a form
1
2
3490
Complete an incident report
1
2
Level
Credit
2
4
Service Sector > Commercial Road Transport > Goods Service
ID
Title
1753
Load and unload a goods service vehicle
Service Skills Institute
SSB Code 9068
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
3
Page 4 of 7
Service Sector > Driving > Driver Licence Endorsements
ID
Title
18496
Demonstrate knowledge and skills for driving a forklift
on a road for endorsement F (forklifts)
Service Sector > Lifting Equipment > Powered Industrial Lift Trucks
ID
Title
Level
Credit
3
2
Level
Credit
10851
Operate a powered industrial lift truck (forklift)
3
7
10852
Operate a powered industrial lift truck (forklift) fitted with
attachments
3
3
Level
Credit
Service Sector > Retail, Distribution, and Sales > Distribution
ID
Title
418
Monitor stock in a distribution facility
3
4
11973
Demonstrate knowledge of loss prevention techniques
in a distribution facility
Package goods in a distribution facility
2
2
2
2
2
3
2
2
2
2
3
3
12001
Outerwrap goods using automated wrapping equipment
in a distribution facility
Pick and assemble goods using a computerised
inventory management system
Operate electrical goods movement equipment in a
distribution facility
Maintain quality of individual goods in a distribution
facility
Receive returned goods in a distribution facility
2
2
12002
Deliver goods to customers
2
2
19580
Demonstrate knowledge of storekeeping operations in a 2
distribution facility
Receive inwards goods in a distribution facility
3
6
11979
11980
11982
11983
11984
19582
Service Sector > Retail, Distribution, and Sales > Stock Control
ID
Title
11958
11963
11966
11975
19172
Demonstrate knowledge of stock management
procedures and systems in a retail or distribution
environment
Dispatch goods within an agreed timeframe in a retail or
distribution environment
Count and record stock in a retail or distribution
environment
Pick and assemble goods for dispatch in a retail or
distribution environment
Move goods using a pallet jack
Service Skills Institute
SSB Code 9068
4
Level
Credit
2
4
2
4
2
2
2
3
1
1
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
3
Page 5 of 7
ID
Title
Level
Credit
23544
Move goods using mechanical equipment in a retail or
distribution environment
2
3
Transition Arrangements
Version 3
Version 3 was issued in order to update unit standard levels and credits.
Changes to structure and content
• Levels for unit standards 11971, 1304, and 17459 were updated.
• Credit values for unit standards 62, 3501, 3483, 3490, and 17459 were updated.
• Unit standards 26551, 26552 and 26623 were added to the Elective.
• Unit standards 6400, 6401, 6401, 8489, and 8490 were removed from the Elective.
• Credit value for the Compulsory was increased by 1 credit and the Elective was
reduced by 1 credit.
• Minimum credit requirement in Elective at Level 2 decreased from 31 to 27 credits.
• Unit standard titles were updated to the latest versions.
People currently working towards version 2 of this qualification may complete the
requirements for that version or transfer to version 3. The last day for completion of
version 2 is 31 December 2015. All new trainees will be enrolled in programmes leading
to the new version of the qualification.
For detailed information see Review Summaries on the NZQA website
This qualification contains standards that replace earlier standards. For the purposes of
this qualification, people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
416
19580
6400, 6401, 6402
26651, 26652
8489, 8490
26623
12006, 12007
19582
16670, 16671
18496
19173
23544
Service Skills Institute intends that no existing candidate be disadvantaged by this
revision. However, any candidate who feels that they have been disadvantaged by these
transition arrangements should contact Service Skills Institute at the address given below.
Previous versions of the qualification
Service Skills Institute
SSB Code 9068
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
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Version 2 was issued in order to update content following a review of the unit standards.
Version 1 was issued to replace the National Certificate in Storekeeping and Warehousing
(Level 2) [Ref: 0768]. The transition arrangements for that qualification expired in
December 2005.
NZQF National Qualification Registration Information
Process
Registration
Revision
Revision
Version
1
2
3
Date
December 2002
March 2008
March 2013
Last Date for Assessment
December 2008
December 2015
N/A
Standard Setting Body
ServiceIQ
PO Box 6646
Marion Square
WELLINGTON 6141
Telephone
Email
04 499 6570
info@serviceiq.org.nz
Planned Review
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
Next Review
2014
Other standard setting bodies whose standards are included in the
qualification
Competenz
New Zealand Industry Training Organisation
NZQA
New Zealand Motor Industry Training Organisation
Certification
The certificate will display the logos of NZQA and ServiceIQ.
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
Service Skills Institute
SSB Code 9068
 New Zealand Qualifications Authority 2014
NZQF NQ Ref
0990
Version
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Page 7 of 7
DAS Classification
NZSCED
Code
Description
Code
Description
1829
Service Sector >Retail,
Distribution, and Sales
>Distribution
080501
Management and Commerce >
Sales and Marketing > Sales
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
Prerequisite Diagram
Unit 10851
Unit 10852
Service Skills Institute
SSB Code 9068
 New Zealand Qualifications Authority 2014