Chapter 12
Interpersonal and Group Process Approaches
Multiple Choice Questions
1. Group communications, roles and functions, and group norms are the focus of
a. survey feedback
b. diagnostic activities
c. process consultation
d. training
e. coaching
2. Group “process” interventions help groups
a. increase the individual’s awareness of their behavior
b. generate interest in analyzing relationships within the group
c. increase the skills and knowledge of group members
d. all of the above
3. Which is not a process consultation intervention?
a. agenda setting
b. feedback of observations
c. group norms and growth
d. training
7. The results of team building can be classified into three main areas. Which of the
following is not one of these areas?
a. the results specific to only one individual
b. the results specific to the group’s operation and behavior
c. the results affecting the group’s relationships
d. the results specific to one or more individuals
8. Which of the following are team building interventions?
a. role clarification
b. mission and goal development
c. goal setting
d. all of the above
e. none of the above
9. Which is true of process consultation?
a. it helps the group increase competence and maturity
b. the group learns to do its own diagnosis
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c. problem solving skills diminish
d. A and B
e. none of the above
10. The most common focus of team-building activities is:
a. behavior related to leadership skills
b. behavior related to organization structure
c. behavior related to task performance and group process
d. behavior related to individual performance
True/False Questions
11. Process consultants offer expert help in the form of solutions to problems.
12. It is difficult to isolate the impact of process consultations from other
interventions.
13. Team building involves helping work groups improve the way they accomplish
tasks as well as improving interpersonal and problem-solving skills.
14. The issue of who should lead a team building session is partially a function of
the capabilities of the manager.
15. The evidence for the positive effects of team building is clear and consistent.
16. The basic difference between process consultation and third-party interventions
is that the latter focuses on interpersonal dysfunctions in social relationships.
Essay Questions
17. Describe process consultation. Discuss when is should be used and how it
applies to organization development.
18. Discuss how team building interventions help an organization. Describe
activities that are relevant to individuals, the group and organization relationships.
19. Discuss the role of the OD consultant in a third-party intervention. Include the
factors and tactical choices that will support conflict resolution.
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