Item 2.F-June 8, 2012 ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures. Questions - call UNR Faculty HR at 682-6114 INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions. Incumbent(s) Name (if applicable): Position #(s): Current Title: Current Range: (JCC: ) Department: Controller’s Office College/Division: Vice President, Administration and Finance Account #(s): 0000-000-0000 (Integrate Tech Fee) Action Proposed: (check all that apply) 2 (X) New position: Proposed Range: Proposed Title: Functional Analyst/Quality Control Specialist (CONT) ( ) Title Change, Proposed Title: ( ) Proposed Reassignment from Range to Range ( ) Revised PDQ only (no change in range or title) JCC (Current ( ) Line of Progression (show titles below) or new HR Range: assigned): I certify that the statements in this description are accurate and complete to the best of my knowledge. ________________________________________________________ Employee’s Signature ____________________ Date I/we have reviewed the statements in this form and they accurately reflect the job assignments. ____________________________________________________________ Immediate Supervisor’s Signature Shirley Chambers Manager, Student Accounting ____________________________________________________________ Director/Chair/Dean Thomas L. Judy, Assoc. Vice President, Business and Finance Approved for Salary Placement Committee review. Pres/Vice Pres/Vice Prov Signature __________________ Date Ronald M. Zurek, Vice President, Administration and Finance Date Date Action Approved by the President (Completed by Faculty HR): Position #: EEO Code: 3J CUPA Code: CM5521 Exempt: Yes or No Job Class Code: 67262 Census Code: 111 Range: 2 Effective Date: 6/1/2012 Approved Title: FUNCTIONAL ANALYST / QUALITY CONTROL SPECIALIST (CONTROLLER) ____________________________________________________________ __________________ Employee Signature Date (Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval) Rev: 12/1/2008 Position Description – Functional Analyst/Quality Control Specialist (CONT) Page 2 1. Summary Statement: State the major function(s) of the position and its role in the university. Attach an organizational chart with positions, ranges, and names for the division which reflects the position in it as well as those supervised in the department. (This section is used for advertisement of the position.) The Functional Analyst/Quality Control Specialist (Business and Finance/Controller’s Office) is responsible for ensuring data integrity in the PeopleSoft Student System for student accounting (cashier’s and loan office) functions. This position conducts functional systems testing, troubleshoots functional problems, and creates and runs quality control reports and other system queries for data extraction. This position works closely with the Manager of Student Accounting, the Business Data Analyst and Information Technology (IT) to ensure timely and efficient solutions for all softwarerelated functional needs within the student system. The position reports to the Manager, Student Accounting. 2. List the major responsibilities, including percentage of time devoted to each. Provide enough detail to enable a person outside the department to understand the job (percentage first with heading and then bulleted information). 50% - Data Integrity/Quality Control Maintain and oversee data integrity including management and quality control of student accounts and fee payments Troubleshoot functional problems, making a determination if the problem is functional or technical Coordinate technical issues with the Manager of Student Accounting and the Business Data Analyst Write and run quality control reports aimed at error detection and resolution within the Student Accounting areas using the PeopleSoft student system Assure error resolution among Student Accounting staff Conduct Student Accounting system functional testing Design and run system queries for identifying system data integrity errors Ensure compliance with government technical reporting standards, oversees external data transmission to third party governmental agencies, e.g. Dept. of Education, Dept. of Defense, etc. Assist with staff training in Student Accounting in the functional use of the student information software Assist with the analysis of workflow within Student Accounting to ensure maximum data integrity Assist with the evaluation of effectiveness of Student Accounting workflow Assist with identifying necessary changes in operating policies and procedures as a result of software limitations/capabilities Assist with the management of Student Accounting web applications 25% - Support Student Accounting Office Functions Facilitate updating of specific student billing records Develop reports for third party billing Prepare for test system updates prior to implementation Develop specific regular reports to facilitate administrative and accounting office needs (i.e., bank reconciliation and fee distribution) Develop ad hoc reports based upon specific data requests by administration. Position Description – Functional Analyst/Quality Control Specialist (CONT) Page 3 25% - Data Extraction/Assessment Extract data that assists in determining the effectiveness of student information system functional user productivity in Student Accounting Assist with the development of reports to be used by campus end users Oversee the accuracy of ongoing operational data to support Student Accounting Assist and support the Manager of Student Accounting by providing data to make decisions about improvement of Student Accounting functional processes 3. Describe the level of freedom to take action and make decisions with or without supervision and how the results of the work performed impact the department, division and/or the university as a whole. Level of Freedom: This position exercises independent judgment in the development and implementation of methodologies that support quality control and data integrity. Technical knowledge and decision making is applied to resolve problems and create queries to support the goals of the position. The Analyst makes recommendations and reviews opportunities with the Manager, Student Accounting. The Manager will be consulted in the assignment of projects, reporting needs and goals for the position. Level of Impact: The effectiveness of Student Accounting is dependent upon producing accurate and timely data. The impact of inattention to data integrity directly affects the university’s ability to bill and collect student fees. Failure to provide accurate and timely data could result in the inability of the office to collect student fees. Failure to identify functional user errors could result in high error rates in data entry and delays in processing student billings and payments, resulting in student dissatisfaction and loss of cash flow. The reporting of inaccurate information to federal and state agencies could result in the loss of Title IV for the University. 4. Describe the knowledge, skills (to include cognitive requirement and verbal and written communication), and abilities (to include task complexity, problem solving, creativity and innovation) essential to successful performance of this job (in bullet format). Knowledge of: Strategies for ensuring data integrity Student accounting data Structured Query Language (SQL) Skills: Documentation of process, data sources and procedures Excellent planning and organizational skills Advanced proficiency in use of a personal computer and current software applications including but not limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email) Strong interpersonal skills with the ability to work independently and as part of a team Analytical, decision-making, and problem-solving skills Excellent verbal and written communication Position Description – Functional Analyst/Quality Control Specialist (CONT) Page 4 Ability to: Design and develop data queries Troubleshoot functional user student information system problems Design and train users in effective data control measures Communicate effectively to a variety of audiences in technical and non-technical terms Define problems, collect and analyze data, establish facts, draw valid conclusions and make recommendations based on the data that will improve business processes and data integrity Work independently and as a collaborative team member Effectively manage short and long-term projects Manage, prioritize, and complete multiple projects/tasks in an efficient and timely manner while maintaining focus on organizational goals Maintain and analyze detailed data Work cooperatively with students and faculty as related to inquiries concerning student data Maintain confidentiality of sensitive information Work with diverse populations 5. Describe the type of personal contacts encountered in performing the duties of the job. Explain the nature and purpose of these contacts: i.e., to provide services, to resolve problems, to negotiate. Internal Student Accounting staff Reason for Contact To educate faculty and staff in Controller’s Office and Student Accounting office in best practices in maintaining data integrity Information Technology (IT) To collaborate with IT to ensure sound technical environments that support accuracy and predictability in data processing Business and Finance and Controller’s Office staff To work with staff to define reporting needs that will result in improved data quality and integrity Institutional Analysis (IA) To keep IA apprised of coding schemes, changes in data definitions and changing policies that affect data quality and reporting External NSHE institutions Reason for Contact To maintain communication with NSHE institutions to determine the effectiveness of best practices in NSHE data quality control 6. Indicate the minimum qualifications which are necessary in filling this position should it become vacant. Please keep in mind the duties/responsibilities of the position rather than the qualifications of the incumbent. a. Minimum educational level, including appropriate field, if any. Bachelor’s Degree from a regionally accredited institution b. Minimum type and amount of work experience, in addition to the above required education necessary for a person entering this position. Bachelor’s Degree and two years or a Master’s Degree and one year of experience working in business application data analysis, data extraction and custom reporting Position Description – Functional Analyst/Quality Control Specialist (CONT) Preferred Licenses or Certifications: None c. Indicate any license or certificate required for this position. None Page 5